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Feature Request

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Beginner
Posts: 1
Comments: 1

Can we have salesforce integration please!

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Forum Moderator
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Comments: 4713

#1

Hello James

thank you for your posting! I haven't found in our internal system any documented projects for introducing the SalesForce integration. Would you mind sharing more details on the use-case, so that I can pass it to the product management? What are your business requirements for this integration? 

Beginner
Posts: 1
Comments: 1

#2

Hi Ekaterina

Thankyou for responding.

So firstly we are an MSP as the core of our business. Therefore:

1. Integration between Acronis Cloud sites/companies and salesforce companies

2. Integration between Acronis Cloud alerts and Salesforce Service Cloud Cases

3. Integration between Acronis Cloud sites/companies usage data in salesforce

4. Integration between Acronis Cloud sites backup policies and salesforce 

We are also a registered distributor of Acronis here in the UK.

Therefor we would want to see partners usage and the ability to bill effectively using salesforce.

Currently the only way to get alerts into our service ticket system is via email. Which is highly limiting, doesnt link to any clients and creates a signifcant amount of work to assign the right client, triage, classify before working issues.

James

Forum Moderator
Posts: 123
Comments: 4713

#3

Thank you, James! I've forwarded your request to the product manager for consideration.