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Google Drive backup

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Beginner
Posts: 1
Comments: 3

Hi,

I am using Google Drive File Stream for business solution and Acronis Backup Cloud for backing up my files.

At this moment I can easily choose folders and files I want to back-up from: https://eu2-cloud.acronis.com.
But when I choose Google Drive station (G:/) I get pop-up asking for my username and password. When I enter my Google Drive username and password, it is giving wrong username/password error. 

So, this way I cannot backup my Google Drive space.

How can I get this done?

Thank you

0 Users found this helpful
Forum Member
Posts: 3
Comments: 69

#1

Good day

When backing up G Suite data you require certain user rights:

To add your G Suite organization to the backup service, you must be signed in as a Super Admin. It is recommended to create a dedicated super admin for user backup and recovery purposes.

Then in the backup service, you need to make sure you are assigned the company administrator role, please note that a unit administrator and user cannot configure this backup

I hope this helps you

Kind regards
 

Beginner
Posts: 1
Comments: 3

#2

Hi Jays,

Thanks for your message.

I have only 1 account, me. This has the company role, so i dont know how to change it to something else?

I am new to Acronis, so i am not sure what to do?

I hope you can help me.

Kind regards 

Jays wrote:

Good day

When backing up G Suite data you require certain user rights:

To add your G Suite organization to the backup service, you must be signed in as a Super Admin. It is recommended to create a dedicated super admin for user backup and recovery purposes.

Then in the backup service, you need to make sure you are assigned the company administrator role, please note that a unit administrator and user cannot configure this backup

I hope this helps you

Kind regards
 

Forum Moderator
Posts: 118
Comments: 4546

#3

Hello Acronis MD,

most probably the account you're using here does not have the necessary role. I've found an article which provides instructions on how to grant the Super Admin role to a G Suite user. Here also more information about the account types https://cloud.google.com/resource-manager/docs/super-admin-best-practices#set_appropriate_roles

Beginner
Posts: 1
Comments: 3

#4

Unfortunatley it is not working. 

See image, i am already super admin and i also assigned all the other roles but it is not working.

So i am not sure anymore what to do?

This should be more easy i gues. I am the only user and i have all the roles.

I just want that Acronis also make backup of G:/ ..

Ekaterina wrote:

Hello Acronis MD,

most probably the account you're using here does not have the necessary role. I've found an article which provides instructions on how to grant the Super Admin role to a G Suite user. Here also more information about the account types https://cloud.google.com/resource-manager/docs/super-admin-best-practices#set_appropriate_roles

Forum Member
Posts: 3
Comments: 69

#5

Good day Acronis MD,

My apologies for the delayed response,

Can you please advise to the following:

  • Have you assigned your organization to the backup service?

To do this you must do the following:

To add a G Suite organization

  1. Sign in to the backup console as a company administrator.
  2. Click Devices > Add > G Suite.
  3. Follow the instructions displayed by the software:
  • Click Open marketplace.
  • Sign in with the Super Admin credentials.
  • Click Domain install.
  • Confirm the domain-wide installation.
  • G Suite displays a list of permissions that are necessary to back up and recover your organization's data.
  • Confirm that you grant the backup service these permissions.
  • Complete the installation wizard.
  • Click Launch.

You will then be redirected back to the backup console and your organization's data items appear in the backup console on the G Suite page

Should you not have done the above mentioned step please let me know as it will allow me to know where you are in the configuration steps and then advise from there.

Hope to hear from you soon

Beginner
Posts: 1
Comments: 3

#6

 Hi Jays,

Unfortunatley i dont see G Suite when i click on Devices -> Add .

This is what i see:

And as i wrote above, i am the only user in Acronis Cloud with organisation, see image:

So i dont know what i am doing wrong?

I hope you guys can help me out. Maybe some teamviewer session is a better and easy option (definatley more fast)?

Jays wrote:

Good day Acronis MD,

My apologies for the delayed response,

Can you please advise to the following:

  • Have you assigned your organization to the backup service?

To do this you must do the following:

To add a G Suite organization

  1. Sign in to the backup console as a company administrator.
  2. Click Devices > Add > G Suite.
  3. Follow the instructions displayed by the software:
  • Click Open marketplace.
  • Sign in with the Super Admin credentials.
  • Click Domain install.
  • Confirm the domain-wide installation.
  • G Suite displays a list of permissions that are necessary to back up and recover your organization's data.
  • Confirm that you grant the backup service these permissions.
  • Complete the installation wizard.
  • Click Launch.

You will then be redirected back to the backup console and your organization's data items appear in the backup console on the G Suite page

Should you not have done the above mentioned step please let me know as it will allow me to know where you are in the configuration steps and then advise from there.

Hope to hear from you soon

Forum Moderator
Posts: 118
Comments: 4546

#7
Acronis MD wrote:

I hope you guys can help me out. Maybe some teamviewer session is a better and easy option (definatley more fast)?

Unfortunately, the more in-depth troubleshooting is not possible on forum. Please contact Acronis support team or your service provider support (depending on the support options in your contract), so that the support engineers can take a look into the situation and help. 

Forum Member
Posts: 3
Comments: 69

#8

Good day

I second what Ekaterina is saying the Forum is unfortunately not a support service we purely assist and direct members to achieve a specific result.

Definitely the best course of action here would be to contact the Acronis Support Team as they will be able to advise you what the issue is for example if the service is even assigned to you (Depending on what services you signed up for initially the GSuite might not be allocated) - This is only an example and the Acronis Support Team has access to see all this which I do not.

I wish you luck and I hope this gets sorted out quickly.