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How to continue backing up server to old backup after reinstall of agent

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Forum Member
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Comments: 59

Hi,

How to continue backing up server to old backup after reinstalling of the agent? There was trouble with Acronis not working and I uninstalled the agent by also "Clearing all product traces". When I reinstalled the agent it creates a new set of backups, but I want it to use the existing backup.

I read some articles and tried many different things but couldn't find how to correct it.

I know the old entries of the backup are

Last backup:
Nov 20, 2019, 07:23
server-name-snipped-FDC7298C-9720-4F92-A43C-56F00104EFE9-E18086CF-4284-47DB-B96C-32A2D9DA6093A

How do I get the agent to connect using that backup set above so I can restore data from it using the WHM plugin?

Regards,
Chris

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Comments: 35

#1
Forum Member
Posts: 6
Comments: 59

#2

I tried it for a different server I had the issue on. Obviously I must be doing it wrong. But the instructions are not easy to follow.

 

I have custom URL acronis.hostxnow.com not like

https://kb.acronis.com/system/files/content/2016/02/57601/57601-01a.png

 

I guess I need the correct MMSCurrentMachineID and InstanceID to the original ones and then update the config file

 

In Linux: open /etc/Acronis/BackupAndRecovery.config and modify these values:
     <value name="InstanceID" type="TString">
                                "<insert_value_noted_in_step1>"
                        </value>
                        <value name="MMSCurrentMachineID" type="TString">
                                "<insert_value_noted_in_step1>"
                        </value>

 

and then go to WHM plugin and connect the account back to the Web Console account? I'll try to find original MMSCurrentMachineID and InstanceID from the console but not having much luck with the above guide and the method it says to use.

 

I did have an email from Acronis support but it is very lengthy and numbers all over the place, so don't think I'm entering the correct numbers for a start.

 

Easier if they just add the option in GUI to select which backup set you to want to use.

 

Also, I have the same issue on a different server regarding that ticket from yesterday in the thread you created. Not sure why it now says "There are no backups yet. The next backup is scheduled at 12 Dec 2019 04:18" because I'm sure I didn't reinstall the agent.

Might have to switch back to the much slower JetBackup at this rate.

Forum Member
Posts: 6
Comments: 59

#3
HostXNow wrote:

Also, I have the same issue on a different server regarding that ticket from yesterday in the thread you created. Not sure why it now says "There are no backups yet. The next backup is scheduled at 12 Dec 2019 04:18" because I'm sure I didn't reinstall the agent.

Might have to switch back to the much slower JetBackup at this rate.

That seems to be working after trying it the second time but guess it should not be doing that and maybe timeout needs to be increased as mentioned at https://forum.acronis.com/comment/523741#comment-523741

 

Still checking that issue.

Back to the original question/issue for a different server in the first post of this ticket... So I now got the correct MMSCurrentMachineID and InstanceID of the backup from the date I want to use but not sure what else I am supposed to do to get the Acronis backup to use the older set of backups?

Do I do the following:

1. make sure the agent is first uninstalled from the server

yum -y remove acronis-backup-cpanel

2. /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall

3. #2 plus select the box for "Clear all traces of the product" or just #2 only?

4. wget -N https://download.acronis.com/ci/cpanel/stable/install_acronis_cpanel.sh
sh install_acronis_cpanel.sh

5. replace instanceid and mmscurrentmachineid with the ones I got from the backup console in /etc/Acronis/BackupAndRecovery.config and save the file.

6. Go to the WHM plugin and enter username and password of the account I want it to connect to

 

Then it should show the old backup set that I want? Sure I've tried that a few times already with no success. 

Hope Acronis can see how confusing that part is and should be an option in GUI for it to speed things up/make it more clear.

Forum Member
Posts: 6
Comments: 59

#4

Couldn't get it to work. Luckily, it only affected the one server and as no backups were needed I reconfigured Acronis and now it is fine.

 

It would be good to know in advance how to do it in case it happens again. Reply from Acronis and Resellers are not always fast depending on timezone which could cause a lot of problems for someone who really needed to link old backup set back to the existing server to restore some data and to continue backing up to it.

 

Please add an option in Acronis to simply allow the administrator to assign a set of backups to a machine with a few clicks here and there. Much easier than trying to get it to work from these guides

https://kb.acronis.com/content/56493

https://kb.acronis.com/content/55244

 

Either they are not written very good or the info there just doesn't work.

 

Hope my feedback helps improve Acronis.

Forum Member
Posts: 6
Comments: 59

#5

Reply from Acronis Reseller:

The KB you linked to should walk you right through the process. https://kb.acronis.com/content/56493

What step of this are you having trouble with?

Acronis will be adding the ability to link protected devices to archives in the future but we do not have a ETA on this

######

I tried that but couldn't get it to work.

Could someone do a video of how it should be done?

Forum Moderator
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Comments: 5344

#6

Hello HostXNow

I've also found the following article 60276: Acronis Backup Cloud: how to continue backing up to an existing archive with a new backup plan, which might be helpful (sorry if it was already referenced)