New!! Acronis Backup Cloud Known Solutions

Ekaterina Surkova
Forum Moderator
Posts: 95
Comments: 3583

Dear Acronis Community,

Here the Acronis Backup Cloud quick troubleshooting kit. Visit this link for the most recently published and the most popular articles. The solution you are looking for is most probably right here.
 

Thank you!

Mon, 04/24/2017 - 14:49

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/

 

 

DIMITRIS KAMPOURIS
Beginner
Posts: 1
Comments: 1

Hi,

one of our customers receives the following error when installing the agent:

"Connection to the server has been lost.

Failed to connect to the server. Response code: 403

Please check your Internet connection and try again."

He ran Port Checker and the result was Ok for all ports.

 

Could you please advice?

Dimitris

Tue, 07/04/2017 - 06:48