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Online Dashboard

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Comments: 0

Online dashboard report 50 gigabytes - full.

Delete everything.


Still reports full.


No information as to where the space has gone.

Any clues ?

Posts: 0
Comments: 12


Hello Charles!


Thanks for contacting us via the Acronis Forum. My name is Evgeny, I am from Acronis Service Provider Support.


As far as I understand you have faced an issue with the storage usage in Acronis Backup Cloud, after the cleanup the storage is still reported as full.

I will be glad to assist you.


If the usage is not updated for Acronis Backup Cloud I would like to recommend to check for the incomplete backups as per the KB article: 

If there is no incomplete backups, then I want to make sure you are aware that the stats-server is performing the sync of usage statistics once per 4-6 hours (depending on the Datacenter the account is registered on). 

Please follow the recommendations. If the issue persists, please send an email at while providing the account name, the Customer's company name and the affected server. 
Plus, please send us the screenshots describing the issue.  A new ticket will be generated and we will take over to assist you further. 


Warm Regards,

Evgeny Ryuntyu

Senior Support Specialist – Service Provider Support team | Acronis

Office: +1 781 79 14 486