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physical machines are detected as virtual machine

Beginner
Posts: 5
Comments: 10

Hi

I just realized that all my physical machines are detected as virtual machines. How does Acronis decided if a server is physical or virtual?

Regards
Michael

Support Engineer
Posts: 0
Comments: 25

Top

Hello, Michael!

 

To answer your direct question - we use special proprietary techniques which analyze the system parameters including processor type and BIOS settings, info is provided by the OS.

 

However, if the mechanism provided false results, we at Acronis would like to investigate it.

Could you please share the screenshot from the Console and system information report? I would even recommend logging a support request with reference to this topic. If we later find out the root cause, I will post an update to this thread.

 

Also, please check the icons reference guide here.

Beginner
Posts: 5
Comments: 10

Top

Hi

Thanks for the information. I just created the support ticket 03319733 and sent the requested information.

Regards
Michael