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Problem while recovering files.

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Beginner
Posts: 8
Comments: 13

(edited)

Hi when im going to browse files from acronis console i got this error (pic). This happens only from a user. Admin have the right to see the files. Note that user is taking backup normaly, only cant recover files and folders.

Also i can't recover via explorer it ask me for every folder password.

Help me.

 

 

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errorDadiou.PNG 37.14 KB
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Beginner
Posts: 8
Comments: 13

I took a new without password and again the same error!!! Whats going on? But from windows explorer i can take files. If i give laptop the same name as PC and reregister it to acronis console via command it will work?

Forum Moderator
Posts: 109
Comments: 3973

Hello Stilianos,

discussed the issue with the colleagues - the situation looks like unusual behavior and needs to be investigated. Please raise a support ticket for the more in-depth investigation.

Thank you,