Receiving error registering our Acronis storage gateway

These are the following errors and points of reference as I attempted to follow KB articles to fix:
[root@archivesg1 misc]# acronis-storage-registration -u <admin account email> -p <xxxxx> -s cloud.acronis.com -a 66.57.55.146:44445 -i "ARChive Offsite Storage" -o "/etc/pki/tls/certs/Acronis/storage/" ('POST', 'https://cloud.acronis.com/api/1/groups/self/storages') Failed: Traceback (most recent call last): File "/usr/bin/acronis-storage-registration", line 198, in <module> main(parser.parse_args()[0]) File "/usr/bin/acronis-storage-registration", line 170, in main register_storage(args.host, args.owner, args.username, args.password, args.address, args.uid, args.outdir, args.config) File "/usr/bin/acronis-storage-registration", line 95, in register_storage redirect = json.loads(opener.open(request, data=data).read()) File "/usr/lib64/python2.7/urllib2.py", line 437, in open response = meth(req, response) File "/usr/lib64/python2.7/urllib2.py", line 550, in http_response 'http', request, response, code, msg, hdrs) File "/usr/lib64/python2.7/urllib2.py", line 475, in error return self._call_chain(*args) File "/usr/lib64/python2.7/urllib2.py", line 409, in _call_chain result = func(*args) File "/usr/lib64/python2.7/urllib2.py", line 558, in http_error_default raise HTTPError(req.get_full_url(), code, msg, hdrs, fp) HTTPError: HTTP Error 401: Unauthorized ***NOTE: Double checked the logon by actually logging into the portal and seeing all of our backup groups. Is this the correct account information or do we need to use a different one for this registration? |
[root@archivesg1 misc]# service acronis-storage-mds status ● acronis-storage-mds.service - SYSV: Acronis Storage Metadata Server Loaded: loaded (/etc/rc.d/init.d/acronis-storage-mds; bad; vendor preset: disabled) Active: active (running) since Thu 2017-09-07 11:56:41 EDT; 5h 11min ago Docs: man:systemd-sysv-generator(8) CGroup: /system.slice/acronis-storage-mds.service ├─978 /bin/sh /sbin/acronis-storage-run_with_pid_file /run/Acronis/acronis-storage-mds.pid acronis-storage-mds --config-file=/etc/Acronis/acronis-storage-mds.xml └─993 acronis-storage-mds --config-file=/etc/Acronis/acronis-storage-mds.xml
Sep 07 11:56:41 archivesg1.arccgi.com systemd[1]: Starting SYSV: Acronis Storage Metadata Server... Sep 07 11:56:41 archivesg1.arccgi.com acronis-storage-mds[955]: acronis-storage-mds is stopped Sep 07 11:56:41 archivesg1.arccgi.com runuser[965]: pam_unix(runuser:session): session opened for user acronis by (uid=0) Sep 07 11:56:41 archivesg1.arccgi.com runuser[965]: pam_unix(runuser:session): session closed for user acronis Sep 07 11:56:41 archivesg1.arccgi.com acronis-storage-mds[955]: Starting acronis-storage-mds: [ OK ] Sep 07 11:56:41 archivesg1.arccgi.com systemd[1]: Started SYSV: Acronis Storage Metadata Server.
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[root@archivesg1 misc]# service acronis-storage-gateway status ● acronis-storage-gateway.service - SYSV: Acronis Storage Gateway Loaded: loaded (/etc/rc.d/init.d/acronis-storage-gateway; bad; vendor preset: disabled) Active: active (exited) since Thu 2017-09-07 17:01:56 EDT; 6min ago Docs: man:systemd-sysv-generator(8) Process: 3034 ExecStop=/etc/rc.d/init.d/acronis-storage-gateway stop (code=exited, status=0/SUCCESS) Process: 3140 ExecStart=/etc/rc.d/init.d/acronis-storage-gateway start (code=exited, status=0/SUCCESS)
Sep 07 17:01:56 archivesg1.arccgi.com systemd[1]: Starting SYSV: Acronis Storage Gateway... Sep 07 17:01:56 archivesg1.arccgi.com acronis-storage-gateway[3140]: acronis-storage-gateway is stopped Sep 07 17:01:56 archivesg1.arccgi.com runuser[3143]: pam_unix(runuser:session): session opened for user acronis by (uid=0) Sep 07 17:01:56 archivesg1.arccgi.com acronis-storage-gateway[3140]: Starting acronis-storage-gateway: [ OK ] Sep 07 17:01:56 archivesg1.arccgi.com systemd[1]: Started SYSV: Acronis Storage Gateway.
**** Not sure how to correct this issue.
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[root@archivesg1 misc]# /usr/sbin/acronis-storage-gateway --config-file=/etc/Acronis/acronis-storage-gateway.xml & [1] 3252 [root@archivesg1 misc]# Error in application main function: E:980323: K:/23/products/as/ssl/certificates_manager.cpp:181 (LoadFiles) Bad own x509 file '/etc/pki/tls/certs/Acronis/storage/fes.pem'.
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[root@archivesg1 misc]# openssl crl -in /etc/pki/tls/certs/Acronis/storage/reg.crl -noout -text /etc/pki/tls/certs/Acronis/storage/reg.crl: No such file or directory
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[root@archivesg1 misc]# openssl x509 -in /etc/pki/tls/certs/Acronis/storage/reg.crt -text Error opening Certificate /etc/pki/tls/certs/Acronis/storage/reg.crt 139809670780832:error:02001002:system library:fopen:No such file or directory:bss_file.c:398:fopen('/etc/pki/tls/certs/Acronis/storage/reg.crt','r') 139809670780832:error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:400: unable to load certificate
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Hi Adam,
Based on your question:
"Is this the correct account information or do we need to use a different one for this registration?"
The account that you need to use should be the credentials of a distributor administrator account or a sub-distributor administrator account.
Please do note that Acronis Storage cannot be registered with an EUC administrator account.
Can you please advise to the backend storage you are using for example: Local storage, S3 etc
Can you then also ensure that the correct backend library is installed using the command:
ls -l /usr/lib/Acronis
Depending on your backend you should see something similar to:
acronis-storage-backend-local.so
Regards
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Jason,
Acronis Certified Engineer,
Information provided AS-IS with no warranty of any kind.
To contact Acronis support, please follow http://www.acronis.com/en-us/support/
Best regards,
Acronis Backup Cloud, Acronis Access, Acronis Storage, Acronis Storage Gateway, Acronis for vCloud, Acronis True Image, Acronis Backup Advanced, Acronis Files Cloud, Acronis Disaster Recovery
Dell Latitude 3540, Windows 10 Enterprise, Intel Core i5 , 8 GB Ram, 120 GB SSD & 1 TB HDD