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[RESOLVED] Error codes ?

Thread needs solution
Beginner
Posts: 11
Comments: 8

Hi

Is  there somwhere one can check what various error codes means?

right now I have a failing system state backup and the log files dont give you must to work with.
Dont know what to look for with this info

OL: Failed to execute the command. Backing up

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_1299"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_1299"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 103
Module: 623
LineInfo: 0x94F5F955B13DDFBA
Fields: {"IsReturnCode":"1","$module":"SystemStateAgentProvider_vsa64_1299"}
Message: A generic error of System state Backuper.

0 Users found this helpful
Acronis Program Manager
Posts: 7
Comments: 166

Hi Fredrik,

This error message is too generic and does not point to any specific root cause apart from the failing module. The reason is thus unclear for me.

Is this a full error message or just a top part of it? Please provide the full message if any.

If no additional message is available, before submitting a case to our support team you can try to localize the issue: system state backup is a file-level backup with VSS snapshot, so create a new file-level backup of any other file of comparabale size from C: volume and set the backup option of file-level snapshot to "Always create". Errors in file-level backup could then give further ideas for investigation. Also check the Windows Event log for errors at the moment of backup and provide them here.

Looking forward for additional information.

Regards,

Beginner
Posts: 11
Comments: 8

update: i changed VSS and after that it went through

hi

This is the entire error message

Error

DATE AND TIME

Dec 08, 2015, 10:33:03 AM

CODE

0x01350016+0x01350016+0x01490002+0x01350016+0x01350016+0x01350016+0x026F0067+0x02770191+0x00040017+0x00980410

MODULE

309

MESSAGE

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"mms_vsa64_1592"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"gtob_backup_command_addon_vsa64_1299"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 2
Module: 329
LineInfo: 0x8EDC81EA38FABA3C
Fields: {"TraceLevel":"1","$module":"gtob_backup_command_addon_vsa64_1299"}
Message: Step 'Backup' has failed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0","$module":"mms_vsa64_1592"}
Message: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_1299"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_1299"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 103
Module: 623
LineInfo: 0x94F5F955B13DDFBA
Fields: {"IsReturnCode":"1","$module":"SystemStateAgentProvider_vsa64_1299"}
Message: A generic error of System state Backuper.
------------------------
Error code: 401
Module: 631
LineInfo: 0x9B358C6E703DE384
Fields: {"IsReturnCode":"1","$module":"SystemStateAgentProvider_vsa64_1299"}
Message: Failed to back up the system state.
------------------------
Error code: 23
Module: 4
LineInfo: 0x5E37827EF93FC21B
Fields: {"$module":"disk_bundle_vsa64_1299"}
Message: Failed to lock the file.
------------------------
Error code: 1040
Module: 152
LineInfo: 0xA46E8D7BA5BB85F2
Fields: {"$module":"disk_bundle_vsa64_1299"}
Message:

Acronis Program Manager
Posts: 7
Comments: 166

Hi Fredrik,

Thank you for the full message. This part makes it more clear:

------------------------
Error code: 23
Module: 4
LineInfo: 0x5E37827EF93FC21B
Fields: {"$module":"disk_bundle_vsa64_1299"}
Message: Failed to lock the file.
------------------------

Program was unable to lock a file, which most probably refers to a system state file which is being backed up. This case be due to a failed or skipped snapshot. Please set the backup option File-level backup snapshot to Always create a snapshot and retry the backup.

In case this does not help and the error message does not change, please create a Procmon log during the backup and submit a support case so the support team can analyze which files cannot be locked.

Best regards,

Acronis Program Manager
Posts: 7
Comments: 166

Thanks for the update, nice to know it helped.

Cheers,

Beginner
Posts: 0
Comments: 1

Having issues with my Acronis 2015

It boots from my USB, but can't find any drives, on my HP ZBOOK 15.

I have booted both in Legacy and UEFI ?

I get the following error event code: 0x000101F4+0X000A01FD see attached pic..

Any suggestions would be appreacited, thanks in advance

Attachment Size
373537-131353.jpg 730.86 KB
Forum Moderator
Posts: 238
Comments: 6961

Hello Larry,

Welcome to Acronis user forums! This forum section is dedicated to Acronis Service Provider Solutions. I'd recommend you to start a new thread in Acronis True Image 2015 section.

Thank you,