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SQL server databases suddenly go missing

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Beginner
Posts: 4
Comments: 3

Set up a acronis cyber cloud for this company for days already and its working fine with all the backups. 

Yesterday backup prompt me a critical error and tells me the backup has failed.

went in devices > Microsoft SQL and check the databases . What i saw was there's no databases for me to choose from. But i was able to back up those databases for the pass 15 days. And the machine SQL server databases still there . We never change any setting to anything.

Is there a way to refresh the microsoft sql tab ? 

The database shouldn't suddenly disappear from the cloud after we successfully set it up. 

I have a log file error for it . 

 

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Forum Member
Posts: 3
Comments: 69

#1

Good day Jianzhi Low

Can you please confirm the following for us, 

1. How did you setup the backup of SQL Database? Did you setup application aware backup from All Devices > Backup > Enabled Microsoft SQL Server?

OR

Did you go from under Devices > Microsoft SQL?

OR

Are you using both of these methods?

Then lastly can you confirm that the databases you are trying to backup is still actually in SQL Studio? Can you navigate to the database and open it?

Regards

Beginner
Posts: 4
Comments: 3

#2

Hi Jays ,

Thanks for dropping in. 

I am using this method > Go under Devices > Microsoft SQL

And yes i am still able to navigate to the database and open it in the SQL studio. 

And i this problem has being solved by the their engineer.

Apparently my sql vsswriter is not on. So the engineer went to the sql vss writer service and change the user from domain administrator to local system and my the cloud is able to see the database in the sql section again..

Refer to : https://kb.acronis.com/content/60241  

 

Forum Member
Posts: 3
Comments: 69

#3

Good day

 

Glad to hear you issue has been resolved.

 

Kind regards