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ABR Failure Message: Invalid file reference

Beginner
Posts: 3
Comments: 6

When I try to run aBR to make an image, I get the following error:

Task 'Full backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e28
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Invalid file reference.

Error code: 0x7001A
Tag: 0xEF8B1618A4C0DE18
--------------------
Error code: 26
Module: 7
LineInfo: ef8b1618a4c0de18
Fields:
Message: Invalid file reference
--------------------'.

I"M running the latest version of ABR. I've uninstalled the old ABR, installedthe new version, and still no fix.

Any ideas how to fix?

Forum Star
Posts: 24
Comments: 3268

Hello Pratt!

Thank you for finding time to open the thread and report about the issue, I will be glad to help.

We had such issue in previous build (11345), but since you are using the latest one and the problem is present it can indicate the issues on the drive. Could you please kindly follow below steps?

  1. Go to Start -> Run -> cmd
  2. Issue the following command:
    chkdsk /r /f
  3. Reboot the computer

Should the issue persist, please provide me with the following information:

  1. Acronis Info
  2. Acronis report

This will help me to localise the issue and find an appropriate solution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Beginner
Posts: 3
Comments: 6

Thank you for the response. I'll do as requested. Please note that I only have remote access to this computer, after business hours. I'll report as soon as I have information.

Thank you.

Forum Star
Posts: 24
Comments: 3268

Dear Pratt!

Thank you for your comment and for keeping me posted!

I completely understand that it may take time to check the solution and obtain the information. Take your time, we will wait for you as long as it is needed.

Thank you for cooperation!

Beginner
Posts: 3
Comments: 6

Yana,
I ran chkdsk /r /f and it didn't fix anything. I'm attaching the files you asked for.

thank you.

Pratt

Attachment Size
35218-90061.zip 2.22 MB
35218-90064.txt 115.49 KB
Forum Star
Posts: 24
Comments: 3268

Dear Pratt!

Thank you for your comment and for cooperation, I really appreciate it!

I've checked the information attached, and here what we have: 

Acronis Report show us the following line:
-2  p(2) --CC   71G   71G   11G NTFS   07 NTFS, HPFS   ........... A-E--V
Which indicates that this partition (total space 71G, free space 11G) has bad blocks on it, and check disk didn't fix all of them. Logs also point onto the issues with the drive, so I'd suggest you to run check disk from the Windows Repair CD and try backing up again.

Should he issue persists, please regather logs and Acronis report and attach it to your comment. I would appreciate if you could keep us posted - I'd like to guide this issue till its complete resolution.

Thank you in advance for cooperation and understanding. I'm waiing for news from you!

Thank you.

Beginner
Posts: 0
Comments: 3

.

Beginner
Posts: 0
Comments: 3

Hello,

I'm having the same problem on one server with the same error codes (messages are in German). The previously installed True Image Echo Enterprise worked well. BAR is working good on another server with W2K8 x64, but not on this one.

Configuration of the server:
- Dell PowerEdge 2950
- 2x70GB SAS HDDs RAID 1
- Windows Server 2008 x64 Standard EN with SP2
- Acronis BAR 10 Agent Build 11639

I have uninstalled it completely (deleting all Acronis folders and Registry keys) and reinstalled, but still the same problem.
I have run Checkdisk with "chkdsk C: /R /V /F /B", but no bad sectors were found and still the same problem.

The AcronisReport.exe report is attached, but the AcronisInfo.exe crashed with the following messages:
Running with default parameters.
Failed to generate the report from log 'System'.
Failed to generate the report from log 'Application'.
Acronis Reporter has stopped working

I have found some files of AcronisInfo in the temp folder and attached them as AcronisInfo.zip.

Error message of the ABR backup job:

Typ:            Fehler
Datum und Zeit: 15.07.2010 12:16:17
Backup-Plan:    -
deleted-
Task:           Voll-Backup
Code:           11.863.304(0xB50508)
Modul:          181
Besitzer:       -
deleted-
Nachricht:     
  Task 'Voll-Backup' fehlgeschlagen: 'Fehler während Ausführung der Backup- und Recovery-Engine aufgetreten.
Zusätzliche Info:
--------------------
Fehlercode: 2
Module: 218
LineInfo: 600f7166ce397e28
Felder:  $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Nachricht: Fehler während Ausführung der Backup- und Recovery-Engine aufgetreten.
--------------------
Fehlercode: 502
Module: 1
LineInfo: a164035b3ff39281
Felder:  $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Nachricht: Aktion mit  der Partition '0-0' wurde abgebrochen.
Details:
Ungültige Dateireferenz.

    Fehlercode: 0x7001A
    Tag: 0xEF8B1618A4C0DE18
--------------------
Fehlercode: 26
Module: 7
LineInfo: ef8b1618a4c0de18
Felder:
Nachricht: Invalid file reference
--------------------'.
Acronis Knowledge Base:
http://kb.acronis.com/errorcode

Ereignis-Code: 0x00DA0002+0x000101F6+0x0007001A

-----------------------------------------------------------------------------------------------------------------------------------

Typ:            Fehler
Datum und Zeit: 15.07.2010 12:16:08
Backup-Plan:    -
deleted-
Task:           Voll-Backup
Code:           66.038(0x101F6)
Modul:          1
Besitzer:       -
deleted-
Nachricht:     
  Aktion mit  der Partition '0-0' wurde abgebrochen.
Details:
Ungültige Dateireferenz.

    Fehlercode: 0x7001A
    Tag: 0xEF8B1618A4C0DE18
Zusätzliche Info:
--------------------
Fehlercode: 502
Module: 1
LineInfo: a164035b3ff39281
Felder:
Nachricht: Aktion mit  der Partition '0-0' wurde abgebrochen.
Details:
Ungültige Dateireferenz.

    Fehlercode: 0x7001A
    Tag: 0xEF8B1618A4C0DE18
--------------------
Fehlercode: 26
Module: 7
LineInfo: ef8b1618a4c0de18
Felder:
Nachricht: Invalid file reference
--------------------
Acronis Knowledge Base:
http://kb.acronis.com/errorcode

Ereignis-Code: 0x000101F6+0x0007001A

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Any idea?

Thank you!

Forum Star
Posts: 24
Comments: 3268

Hello Willis!

Welcome to our Forum, it's nice to have you with us! I understand your concern and will be glad to assist.

First of all I'd like to specify that this error could've been caused by the errors on the drive, not only on C:, but on other partitions. So it's always better to run the command as "chkdsk /r /f" so that it could check the entire drive.

Unfortunately without logs it's hard to say what went wrong. Could you please zip and send us the following folders from the problem PC:

C:\Documents and Settings\All Users\Application Data\Acronis\TrueImage\Logs

C:\Documents and Settings\All Users\Application Data\Acronis\TrueImage\Scripts

Acronis report would also be great.

It will shed some light onto the situation. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance for cooperation

Beginner
Posts: 0
Comments: 3

Sorry, I thought I had attached the logs in my last post.

Attachment Size
36946-90541.zip 1.38 MB
36946-90544.txt 142.98 KB
36946-90547.txt 2.11 KB
Forum Star
Posts: 24
Comments: 3268

Dear Willis!

Thank you for your reply and for the information attached! I really appreciate it.

I've checked the logs you've kindly attached, but still I need to show it to the Expert's team. I'll create a case, attach the information to it and send to the next level of Support (you'll receive an e-mail notification). This will allow our Expert's team to communicate with you directly.

Should there be any procrastination with the reply - let me know, I'll speed up the process. Ill keep tracking the case as well and as soon as I have any news - will update you immediately.

Thank you once again for cooperation and understanding!