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Acronic Backup Agent for VM Ware Esxi

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Beginner
Posts: 1
Comments: 0

Hi all, 

I have a VMWare Esxi running on version 5.5. 

On that machine I have a Acronis appliance which is up and running, however I cannot connect to the web interface any longer. The response in the browser says connection refused. There are no error messages in the Vsphere client when I look at the virtual machine and I can see the console displaying the IP I try to connect to. 

What can I do in order to get this working again?

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Forum Moderator
Posts: 242
Comments: 7045

Hello Daniel,

thank you for your posting! You can try the troubleshooting steps outlined in the below articles

https://kb.acronis.com/content/60505
https://kb.acronis.com/content/46820

https://kb.acronis.com/content/46470 (the instructions are for a different product, but the part about connection to a virtual appliance should be the same for Acronis Backup & Recovery)