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Acronis Backup advanced 11.7 error installing on Win server 2012 R2

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acronis backup advanced 11.7 not installing on server 2012 R2 with error:

Acronis Backup 11.7 Management Server
       Code: 08356355
      Line tag: 0x5538f731ab6960e
      Message: Failed to install the database.
       Code: 08323088
      Line tag: 0xc131f5921ff773dd
      Message: Can not open ADO connection 30 times
       Code: 08323089
      Line tag: 0xc131f5921ff773d9
      Message: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.


any help appreciated , because Acronis support are not supporting

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Acronis Support
Posts: 0
Comments: 488

Dear Rami EL Hadi,
Do you have a ticket number or can you please say which support engineer did not answer your request?