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Acronis Backup suddently fails

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Beginner
Posts: 1
Comments: 0

Hello,

I found out that every backup plan I had started failing since yesterday with multiple error codes. Here is a log example:

 

Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_glx_pic_44421
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_glx_pic_44421
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_glx_pic_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fddf
Fields:  $module : disk_bundle_tape_off_glx_pic_44421
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fe21
Fields:  $module : disk_bundle_tape_off_glx_pic_44421
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields:  $module : disk_bundle_tape_off_glx_pic_44421
Message: Failed to back up virtual machine 'TicketSRV'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2e8
Fields:  $module : disk_bundle_tape_off_glx_pic_44421
Message: Failed to prepare for backing up.
--------------------
Error code: 32850
Module: 114
LineInfo: 7d0f647ae0a6c482
Fields:  $module : disk_bundle_tape_off_glx_pic_44421
Message: There is no license required to perform the operation with 'TicketSRV'.
--------------------
Error code: 14
Module: 202
LineInfo: ec81f6265c057f41
Fields:  $module : mms_bundle_glx_pic_44421
Message: Acronis License Server cannot be found on '192.168.0.10'. Please check the specified address and connectivity to the license server.
--------------------

 

I have a Perpetual License for Acronis Backup 11.7

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Forum Moderator
Posts: 121
Comments: 4611

#1

Hello Nikos,

have you tried re-assigning the license as described in https://kb.acronis.com/content/30947 ? If the issue is not resolved after re-assigning the key, please share the following details on your environment:

- please send the first two blocks (16 digits) of the license key in question in a private message (click Send message under my profile), so that I can check the edition of the key 

- are you using the centralized management (Acronis Management Server, License Server are installed to manage all Agents remotely through the Management Server) or a standalone installation (Agent and Management Console are installed on the same machine)? 

- are you backing up the virtual machines? with Agent for Hyper-V\VMware or with Agents installed in the guest OS of virtual machines? 

Thank you in advance!