"Backup Operation Failed"

What is the error message?

What build of TI 2009 are you using?

"Operation Failed", nothing more.

Hello Joe,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

- Launch the program;
- Tasks and logs, Log;
- Choose the log entry which contains errors and make right-click on it;
- Select save option and specify the desired location for the log file to save to;
- Attach the log file to your next post.

You can check the build number navigating mouse cursor to upper line of the program then press ALT + left mouse button -> Help -> About

Thank you.

Acronis True Image 2009 (build 9796)

(log)

<?xml version="1.0" encoding="UTF-8" ?>
<log build="9796" product="Acronis True Image Home" task="282BE49C-396D-447E-993F-D51BD8CBD244" task_name="My Computer Backup5" uuid="F41FF746-381A-4E96-B0FD-BC5B5EF04423" version="12.0">
 <event code="2" id="1" level="2" message="Operation My Computer Backup5 started." module="100" time="1252257645" />
 <event code="503" id="2" level="2" message="Analyzing partition 0-0..." module="1" time="1252257645" />
 <event code="503" id="3" level="2" message="Analyzing partition C:..." module="1" time="1252257646" />
 <event code="503" id="4" level="2" message="Analyzing partition D:..." module="1" time="1252257646" />
 <event code="503" id="5" level="2" message="Analyzing partition 0-0..." module="1" time="1252257646" />
 <event code="503" id="6" level="2" message="Analyzing partition E:..." module="1" time="1252257647" />
 <event code="1008" id="7" level="2" message="&lt;bold>Create Incremental Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;E:\MyBackup(2).tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1252257648" />
 <event code="504" id="8" level="2" message="Pending operation 138 started: &quot;Creating partition image&quot;" module="1" time="1252257648" />
 <event code="506" id="9" level="2" message="Locking partition C:..." module="1" time="1252257648" />
</log>

Hello Joe,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

The log file is incomplete. This happens if the program ends the operation in abnormal way.

Please do the following:

Please download Acronis driver update and run it, reboot the computer to complete the changes and see if the issue remains.

If the issue remains, please describe the exact moment of the backup termination. Also, please download Acronis Report utility available here and run it, create a report and attach to your post.

This would provide us with detailed information on the hard disk partition structure.

Thank you.