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Failed to creat volume snapshot

Beginner
Posts: 1
Comments: 0

Hi,

I have backup and recvoery 10 running on sbs2008, it has now started to fail most nights with the following log entry.

Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown status.

Error code: 0x9
code = 2,147,754,758 (0x80042306)
Tag: 0x2AACB7B2AB852AC
Unknown Win32 error

Error code: 0xFFF0
code = 2,147,754,758 (0x80042306)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------

I have checked vss is enabled as per furom and I have updated to latest release as per forum.

Can anyone shed any light?

Regards

Forum Star
Posts: 88
Comments: 4769

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Hello Steve,

Thank you for your post. I will do my best to help you.

This looks like an issue with Acronis low-level drivers responsible for disk operations. I will send you a private message with a download link for the drivers and provide you with instructions for collecting low-level drivers logs that require the same file so that you can contact our Support team directly for additional investigation.

Please let me know if you have additional questions.

Thank you.

Beginner
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Comments: 1

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Received a similar error - unable to create snapshot. File level backup - always create a snapshot
I created this task about 3 weeks ago and ran fine. Build 12708. Am I correct in that w/o a snapshot - files in use will not get backed up??? VSS or non-VSS,MS or ACRONIS ??? THANK You

Attachment Size
72877-96793.txt 1.53 KB
Regular Poster
Posts: 18
Comments: 167

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Mine started a week ago. Check your services. If Acronis VSS Providor service is running stop and disable it. I found that little tib bit on anoter thread. It seemed to fix mine.

Beginner
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Comments: 3

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I've yet to complete a backup without the VSS error and have tried every VSS option and suggestion in this forum. I found the system provider for Win 7 was not set to automatically start so I changed that and still no success.

Acronis support provided the updated driver package SnapAPI so that was installed and a new backup plan created after restart and still VSS errors.

If Acronis knew what was causing this there would already be a fix. I have tried multiple machines and they each encounter the VSS problem and occasionally this error stops the backup.

I hope a solution is found soon as time is being waste and deployment halted.

Frequent Poster
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Comments: 518

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Hi Richard

What I would suggest checking into is ensure that the Acronis VSS and Microsoft VSS services are currently STOPPED!

Then edit your backup job and make sure you are using the System provider VSS option (this should use Microsoft VSS as the main snapshot engine.

I’ve had a few customers where VSS seemed to get in a confused state and manually stopping both Acronis and MS VSS services seemed to reset things and get backups working constantly from then on.

Hope that helps for you as well.

Beginner
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Comments: 3

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So far I have been able to successfully complete a backup of random files from each drive on two Windows 7 computers without VSS error.

I had to set both the Microsoft Software Shadow Copy Provider and the Volume Shadow Copy services to manual start because both are shown to be in use during the backup.

I set both the plan and default Volume Shadow Copy Service to use "Software - System Provider".

So far, about 25% for one and 40% complete for the other, no VSS or partition locking errors appear before data backup begins.

Beginner
Posts: 6
Comments: 7

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Windows 2003 R2 Server SP2

I just completed my first successful backup with v11 since installing a few weeks ago. I disabled the Acronis VSS Provider in services and changed the volume shadow copy service in the job to Software - System Provider. The job completed with warnings. So the backup worked but the SS still failed. In services the MS provider says started even after the job completes. I had to manually stopped it.

Has anyone tried disabling the MS VSC service and using the Acronis provider?

Failed to create the volume snapshot.
Additional info:
--------------------
Error code: 50247
Module: 16
LineInfo: 14181c22ef45b06d
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Failed to create the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942450
Message: The request is not supported
--------------------

Beginner
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Comments: 3

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Yes I tried it using only MS VSC and using only Acronis VSS and errors were received.

I also changed the VSS method in the plan and the default settings using all variations and continued receiving errors.

Only with both services enabled and the method described above would complete without errors on two machines.

Beginner
Posts: 0
Comments: 1

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I have the same problem on a windows XP Professional 32 bit with Acronis Backup & Recovery 10 Workstation.
"
13 Errore 20/09/2011 18.00.19 Operazione su partizione '0-0' terminata.
Dettagli:
Impossibile creare snapshot del volume.

Codice errore:0x70021
Tag: 0xA5695862AAF8E63A
Impossibile avviare la creazione dello snapshot del volume.

Codice errore:0x10C442
Tag: 0x14181C22EF45B04E
Periferica non pronta

Codice errore:0xFFF0
code = 2.147.942.421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
Informazioni aggiuntive:
--------------------
Codice errore: 502
Modulo: 1
LineInfo: a164035b3ff39281
Campi:
Messaggio: Operazione su partizione '0-0' terminata.
Dettagli:
Impossibile creare snapshot del volume.

Codice errore:0x70021
Tag: 0xA5695862AAF8E63A
Impossibile avviare la creazione dello snapshot del volume.

Codice errore:0x10C442
Tag: 0x14181C22EF45B04E
Periferica non pronta

Codice errore:0xFFF0
code = 2.147.942.421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Codice errore: 33
Modulo: 7
LineInfo: a5695862aaf8e63a
Campi:
Messaggio: Impossibile creare snapshot del volume.
--------------------
Codice errore: 50242
Modulo: 16
LineInfo: 14181c22ef45b04e
Campi:
Messaggio: Impossibile avviare la creazione dello snapshot del volume.
--------------------
Codice errore: 65520
Modulo: 0
LineInfo: bd28fdbd64edb8bc
Campi: code : 2147942421
Messaggio: Periferica non pronta
--------------------
Attività 'Backup giornaliero' fallita
"

Thanks

Forum Star
Posts: 24
Comments: 3268

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Hello Davide,

Thank you for your comment, I will be glad to assist you.

This error is pretty common, and points onto several possible reasons. We have them described in this KB article as well as the solutions. Could you please try the suggested steps, and let us know if the issue remains? 

If it's present, please send us Acronis Info, these logs might shed the light onto the exact problem cause.

Thank you.

Beginner
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Comments: 1

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This solved our cases. Don't know how it started but this changed worked and our images are being created.

Beginner
Posts: 0
Comments: 1

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I have the same error,

Can you please send me the low level Drivers as well.

Thank you!

Forum Moderator
Posts: 84
Comments: 3200

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Hello Stefan,

Welcome to Acronis forum! This thread is 5 years old, so I'd recommend starting a new discussion. Please provide more details on your specific environment (installed product and build version, what data are being backed up, storage used). Attach the full text of error message you're getting. This information will help to suggest what troubleshooting steps to perform. 

Thank you!