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mms.exe handle leak

Beginner
Posts: 3
Comments: 5

Good day.

We have the following Acronis products installed on Windows Server 2008, SP2 (not R2):

Acronis Backup & Recovery 11 Agent Core : 11.0.17437
Acronis Backup & Recovery 11 Command-Line Tool : 11.0.17437
Acronis Backup & Recovery 11 Agent for Windows : 11.0.17437

We have bundled these products with our own, to provide on-demand or scheduled full/incremental disk backups.

This is done by basically creating Windows Scheduled Tasks that execute acrocmd commands, either once or periodically.

On some of our machines, we are noticing ever-increasing handle counts for mms.exe.   They seem to be registry handles for “HKLM\BCD00000000\Objects” and it leaks 5-12 handles as a bunch every 10 minutes (not one at a time at a regular interval as one usually sees).

 

Is this something that anyone has seen before, and/or have a solution?

sysinfo file is attached.

Thanks for your time,

Joe

Attachment Size
systeminfo.zip 2.56 MB
Frequent Poster
Posts: 2
Comments: 517

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Hello Joe,

We did have some leaks in the earlier build of Acronis Backup & Recovery 11. Do you have the possibility to update?

Beginner
Posts: 3
Comments: 5

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Igor,

Is 17437 a build that falls into the "earlier" category?

Frequent Poster
Posts: 2
Comments: 517

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I'd have to bring up and check for an exact build history and what was fixed where, but the one you are using is old, something like 4-5 years at this point, so the chances are very high that this falls in the "earlier" category.

Beginner
Posts: 3
Comments: 5

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Understood.

Upgrading the product would be quite painful, but if that's the only way to fix this, I'll start looking at doing that.

Thanks.