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Not enough privileges to back up disks and volumes...

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PWS
Beginner
Posts: 1
Comments: 3

Hello,
My question is if any one knows what the error message "Not enough privileges to back up disks and volumes" really means and what to do about it?
The server connects to the client, but when trying to create a backup plan the message appears under the "what to back up"-tab, in the "Items to back up:"-field. "Source type:" is set to "Disks/volumes".
I have searched for an answer pretty much everywhere but without luck.

- I try to back up a Windows 7 Professional 32-bit laptop to a Windows 7 Professional 64-bit PC through a Gigabit LAN.
- I've tried with the latest build, 11639, and the previous. As far as I can see I have administrative rights to both computers.

Regards,
Per

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PWS
Beginner
Posts: 1
Comments: 3

...and the message in the log is:
Not enough privileges to perform the operation with the disks. The 'Backup files and directories' (SeBackupPrivilege) and 'Restore files and directories' (SeRestorePrivilege) privileges are required.
Additional info:
--------------------
Error code: 63
Module: 149
LineInfo: 91b3bd92e4c7d87b
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Not enough privileges to perform the operation with the disks. The 'Backup files and directories' (SeBackupPrivilege) and 'Restore files and directories' (SeRestorePrivilege) privileges are required.
--------------------

//Per

Forum Star
Posts: 27
Comments: 1940

Under what user does mms.exe run - does it have these privileges?
If you connect to the machine remotely, did you check that it's not the case of vista or newer os (like your windows 7) not in the domain with uac enabled?

PWS
Beginner
Posts: 1
Comments: 3

Hello dev-anon and thank You for the response,
the two computers are in the same workgroup and I have turned UAC off in both. I have also tried by letting MMS use another admin-account instead of Acronis Agent User. It's a pitty that the error message is so cryptic and doesn't point in a clearer direction... In which computer is the problem, Where is mms having problems with privileges?

Best regards,
Per

Forum Star
Posts: 27
Comments: 1940

The problem is on the computer that you try to back up - i.e. laptop, and it (apparently) doesn't depend on backup destination -whether it on network share or local disk. Check if user of mms.exe process belongs to backup operator group ( in computer management->users and groups?) and (just in case) that backup operator group has 'backup files' privilege (somewhere in group policy editor > Windows Settings > Security Settings > Local Policies > User Rights)

Also,
> The server connects to the client, but when trying to create a backup plan

What is 'server' here? Do you run the console (the gui application) on other machine than you back up?

PWS
Beginner
Posts: 1
Comments: 3

Hello again dev-anon,
by server I meant running the backup remotely from the Management server part with its GUI.
I checked the rights and they are set as You lined out.

My new problem is that I tried to uninstall and reinstall the components on the Management server side. This resulted in the reinstallation getting stuck on the installation of SQL Server Express 2005 with an internal error and won't let me install the rest of the components. As there is no way to uninstall SQL Server Express 2005 to get a clean reinstall(it does not turn up in the installed programs list within the Control panel and has no uninstall program separately), I give up for now and let Acronis and Windows 7 mature a bit further until I try it again.

I cincerly thank You for Your tips and time.

Best regards,
Per

Forum Star
Posts: 88
Comments: 4769

Hello all,

Thank you for your posts.

dev-anon, I really appreciate your help.

PWS, I recommend to use our Acronis Backup and Recovery 10 clean up utility. It will remove all the traces of our software from your machine.

Please let me know if you have any other questions.

Thank you.

Beginner
Posts: 0
Comments: 1

Hello,

Any Resolution
"Not enough privileges to back up disks and volumes" how do you resolve this issue But if i select the file option the error clears
The management server is running Acronis Backup and recovery 10

The server connects to the client, but when trying to create a backup plan the message appears under the "what to back up"-tab, in the "Items to back up:"-field. "Source type:" is set to "Disks/volumes".

- I try to back up a Windows 7 Professional 32-bit Workstation

Regards,
Dan

Forum Moderator
Posts: 237
Comments: 6946

Hi all,

Back to the original question: please make sure, that the user has all rights listed in the following part of the docu. After ajusting the policies specify this user account for both the Acronis Managed Machine service on the machine where the Agent is installed and for the backup plan (to access this setting, click Show plan's credentials in the backup plan).

Thank you,