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Scheduled tasks do not run - again and with the latest scheduler

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Beginner
Posts: 2
Comments: 6

Hi. After a lot attempts to install B&R10 at last i succeeded in installing it on my Win7 Ultimate 64 Bit-Machine.
Then I created a GFS-Backup-Task, which should run every day at 22:00.
But it did not run. So i searched the knowledgebase and found a upgrade of the scheduler (V 461) and installed it. Result: No tasks running. A few days ago I upgraded to B&R10 Build 12708. Same issue. So i switched on the log file. And there i found such entries:

...
09.02.2011 01:02:03 Conditions: isNextRepeated: 0, onTaskFinished: 0, onTaskFailRetry: 0, condition1: 0, condition2: 1, condition3: 1, doRun: 0
09.02.2011 01:02:03 task 4-1 not started
09.02.2011 01:02:03 OnServiceMainWake: next time = 9.02.2011 02:02:50
09.02.2011 01:13:54 Deleted session
09.02.2011 01:13:54 Task 1-15 completed with exit code=0
09.02.2011 01:13:54 API Reply: OP=WAIT_CHANGES_EX Ver=4 Status=0 Misc=0 Id=15
09.02.2011 01:13:54 API Entry: OP=READ_TASK Ver=4 Misc=0 Id=15 IntUser=1 LogonSid=S-1-5-5-0-982114 User="PC-Name\Username"
Different packet sizes: Client=3367 Service=3372
09.02.2011 01:13:54 API Reply: OP=WAIT_CHANGES_EX Ver=4 Status=0 Misc=0 Id=15
09.02.2011 01:13:54 API Reply: OP=READ_TASK Ver=4 Status=0 Misc=0 Id=15
09.02.2011 01:13:54 API Entry: OP=READ_TASK Ver=4 Misc=0 Id=15 IntUser=1 LogonSid=S-1-5-5-0-1039263 User="PC-Name\Username"
Different packet sizes: Client=3367 Service=3372
09.02.2011 01:13:54 API Entry: OP=READ_NEXT_TASK_BY_GUID Ver=4 Misc=0 Id=0 IntUser=-1 LogonSid=S-1-5-5-0-982114 User="PC-Name\Username"
Different packet sizes: Client=3367 Service=3372
09.02.2011 01:13:54 API Reply: OP=READ_TASK Ver=4 Status=0 Misc=0 Id=15
09.02.2011 01:13:55 API Reply: OP=READ_NEXT_TASK_BY_GUID Ver=4 Status=0 Misc=0 Id=14
09.02.2011 01:13:55 API Entry: OP=READ_NEXT_TASK_BY_GUID Ver=4 Misc=0 Id=0 IntUser=-1 LogonSid=S-1-5-5-0-1039263 User="PC-Name\Username"
Different packet sizes: Client=3367 Service=3372
...

What does did mean and is the reason?
All Backups are running well including validaton and cleanup when i tartthe backups manually. But that can not be the idea.

How to fix t?

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Posts: 88
Comments: 4769

Hello Herbert,

Thank you for your message. I will definitely help you with this issue.

Unfortunately it is not clear from these logs why the issue occurs.

I would really appreciate if you can provide me with:

1. AcronisInfo report.

2. Screenshot of the GFS scheme setup that you have.

Alternatively, you can forward the same info to our Support team in case you need immediate help.

Please let me know if you have additional questions.

Thank you.

Beginner
Posts: 2
Comments: 6

Here are the requested files (I had to run AcronisInfo with the option - no_diskrep, because it crashed twice, when running it with default options by simple double-clicking it).
In sched2log.zip there is the scheduler-log for a couple of days, in Acronis_screenshots.zip the requested screenshots and the AcronisInfo.zip File
Hope you can ind out the reason. With the scheduler i had problems since beginning to use B&R10. A year ago I got the advice to update the scheduler, what i did immediately, but this didn't help in any way. So I updated my installation from Version to Version hoping the issue will be resolved....ad started the task manually every now and then).

Attachment Size
57331-94081.zip 5.12 MB
57331-94084.zip 301.05 KB
57331-94087.zip 631.1 KB
Beginner
Posts: 2
Comments: 6

What about the help? Up to now I am not able to run scheduled Bckups. All works fine when starting them manually. Scheduler does definitely NOT WORK. Sometimes it runes all of a sudden in the middle of the day, sometimes 2 or 3 days and then nevermore for weeks.
Is there any possibility to start the jobs with an external scheduler? This would solve the problems.

Angry, Herbert Brandner

Forum Hero
Posts: 613
Comments: 8747

Herbert,

Check in Services.msc and see what Acronis Scheduler2 logs on to and if it is set to automatic, also in MSConfig that Acronis Scheduler Helper , ABR10 monitor are ticked.

By the looks of your first post you have more than one user or if one user they have a roaming profile perhaps?

Beginner
Posts: 2
Comments: 6

Hi.
Scheduler2 logs on with local system account, and it runs properly in the background (even now). It is set to automatic start. Thats not the problem. It does not start any of the scheduled tasks. I have another user, created by B&R: Acronis Agent User. Want you me to change the log on to this account or leave it at local system account?

schedhelp.exe and BackupAndRecoveryMonitor.exe are ticked for systemstart in msconfig
Regards
Herbert

Forum Hero
Posts: 613
Comments: 8747

Herbert,

You won't be able to change the log on to the Acronis Agent User as the password is auto generated by ABR when it is installed, besides which local system account is correct. I was hoping it might actually be logged on as a Acronis account in which case you could have tried attaching it to either your account or to the local system account.

That doesn't explain why in the log you posted it is accessing two different Windows users, I haven't seen that before.

Have you thought about uninstalling ABR10, delete the Acronis User account and any other Acronis accounts (they'll be numbered n + 2), then re-install making sure you reboot between the uninstall and re-install.

Beginner
Posts: 2
Comments: 6

I have problems at least since version 9 with the scheduler. I already deinstalled version 10 twice (every time I wanted to install an update, i got problems after a few parts of the programs). And last year in February I had set up the whole machine as a new one using windows7 64 Bit Ultimate. Installing B&R worked for the first time, update failed. I had to use AcronisCleanup. Then Reinstallation from the scratch. Last Build was 13545. All worked fine, but not the scheduler. Searching the knowledgebase i found some entries there, from updating the scheduler (i did it) over zaping all tasks (i did it and created all tasks new, at least 3 times). All manually done backups have been ok since then, i had to restore them twice after trying to install micirosoft SP1 for Windows 7. it crashed at completely different times and left a unstartable OS. So I restored the backups done by B&R before and all was repaired 2 hours later. But: Scheduler still does not work.
By the way: Yesterday evening i upgraded to version 11. Hope it works now (All installing went ok until the installer tried to upgrade pxeServer. I had to upgrade it manually by extracting the installfile and stop the service. ) After doing this, automatic upgrade by the installer worked fine until the console should be upgraded. There the same issue appeared and i upgraded it manually. Then all Parts have been at the latest version. These problems i had sometimes with the version 10, but always with other parts: Sometimes PXE-Server, then the console, or the MMS, the fileserver. Always other parts, but never a complete run. Installing the failed parts manually always was successful. Thats the problem: All works fine after installing, even when i had to install them manually. Only Problem since V 9 ist that it does not start any task automatically. But at some time, it works fine for one or 2 days, then id does nothing for weeks. And sometimes it runs a task at once the machine has been rebooted. No other program has comarable problems. Another scheduler, starting some other tasks works without any problems as well as a filesync-program which starts at given times. So there can not exist a probleme with time or that the machine has to work too much. I tokk a look into the scedulers log. Ittries to to something, reports some difference somewhere and waits for another hour. then it tries again, reports the same problem and waits and...But no errormessage, no hint, no crash. Only no backups.... Why does the scheduler not inform the user by showing a message if it encounters a problem? How the user should know what happened and where the problem is?

Yesterday I started the monthly backup with version 11 manually. The new console showd me that the next run will be on 4th july (though a daily backup also is scheduled and so it should run today, atthe 3rd and not the 4th july.

I will drop a note after 4th July, whether scheduler of V11 now works or not,

Is there a possibilty to run the GFS-Task with an external Scheduler (in case the scheduler2 does not work again?)

Best regards
Herbert

Forum Hero
Posts: 613
Comments: 8747

Herbert, when you mention 'trying to install SP1', do you mean you had problems installing it or you were just in the act of installing it?

Is your Windows 7 OS a standard one or one provided by another source such as an IT department?

Beginner
Posts: 2
Comments: 6

Ok, now 2 weeks have gone and in the whole time the scheduler of Version 11 only started the backup twice, every time after rebooting the machine and then not immediately after starting the machine, but half an hour or an hour later.
Is there any possibility (in a quick and comfortable way, not creating some batches or entries where i have to search a lot of parameters and typing it by hand - remember: I already have created the tasks with the managing console! Why i should type all this parameters again?) to start the task with an external scheduler? All other programs which are using an own scheduler or an external one are starting withut problems. The only one which has big problems (since Version 9 and with XP SP3 32 Bit or with windows 7 Ultimate 64 bit) is the one from acronis B&R.
All is working fine when i start it manually. Only scheduler does not work. And the best: No message that something does not work. So i have to view the logfile and i find a lot of cryptic entries. When the scheduler detects some problem why it does not reprort it in a human readable an especially understandable form? And for these problems there should be a solution. If I search the knowledge base i find a lot of entries regarding problems with the scheduler. There are a lot of well functioning schedulers on the market, even the windows own works (even when it is not very comfortable, but it works) Why acronis have meant to invent an own one? Write the tasks in an inifile, or in taskfiles for every task and a user would be able to start the file with an external scheduler. 3 complete versions on 2 different computers with different hardware and two complete different Operating systems and no satisfying working scheduler..... I'm working with PCs for about 25 Years now and I have solved a lot of problems all the years. But the scheduler is, i must say this, my waterloo. The Version I use is the one for companies and not for home users. In every test I read acronis True Image Echo is the best... I cannot reproduce this. OK, my machine is a heavy loaded hardworking one. These was the reason I decided to buy the winner of most tests. But now i think it was the wrong decision. A lot of money and i have to start all the backups manually. If I had wanted this, I could have had a good cup or two of coffee and copy the files o disks manually. Thats almost the same. By the way: On a third Computer before the above mentioned ones i had true image echo and -what wonder- problems with scheduling the backups.....

I only install the Software with the parameters the install routine is recommending. So all should be installed in a properly way when it says it is successfully installed. Then I'm expeting that it works the way it should a how it is meant by acronis. But for more than 4 years and countless updates, complete deinstallations and installations from the scratch of 3 versions it does not work properly regarding automatic functions which are scheduled..
I am at my wit's end.

Regards
Herbert Brandner

Forum Hero
Posts: 613
Comments: 8747

Herbert,

Is the the scheduler actually running when you have the problem?

What type of schedule are you running?

As you have a corporate product you should still be eligible for Acronis support, have you raised a case with them?

Beginner
Posts: 2
Comments: 6

The scheduler is ALWAYS running. The schedule is a GFS-Task scheduled for 20:00 every day the daily task, on fridays the weekly and monthly task.

And the Version is Acronis Backup & Recovery 11 Advanced Workstation with Acronis Backup & Recovery 11 Advanced Workstation Universal Restore. build 17217.

The taskmanager shows me at the moment schedul2.exe (running at user system) and schedhlp.exe*32 (running on my useraccount which is the admins one).The last task which has been executed automatically was on 15th of juliy, after a reboot. I searched the machine but nowherr could find the schedulers log. in Version 10 it wrotes al lot of entries, all cryptic with delays and so on, in version 11 i can nt find it. there are some things which seem to be handled in another way than in versio Some tgings i find better. I had to search first for the taskentries, which the console showed after the update to the new version. The display is quite differnt from the version10 ones. So if you need further information, please ive me some advice where to find them.

Best regards
Herbert Brandner

Beginner
Posts: 0
Comments: 1

I have a similar problem.

Acronis Backup 11.5 for Windows Server
 

Manual startup task - work well

scheduling the task at the specified time doesn't start the task.

there is no alert and the log is empty

Where do I start to search for a solution?

Forum Moderator
Posts: 109
Comments: 4065

przemek.baranowski@interia.pl wrote:

I have a similar problem.

Acronis Backup 11.5 for Windows Server
 

Manual startup task - work well

scheduling the task at the specified time doesn't start the task.

there is no alert and the log is empty

Where do I start to search for a solution?

Hi! I'd start troubleshooting with the instructions from https://kb.acronis.com/content/46205