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Scheduler unable to run task - error 1326 for Acronis True Image Echo Server

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Beginner
Posts: 1
Comments: 2

I'm running a Windows 2003 SBS server with Acronis True Image Echo Server. I'm getting this error all the time ' Scheduler unable to run the task with GUID.... because of the 1326 (Logon failure: unknown user name or bad password). If I do a complete back up I do not get the error. If I do a dif. or incr. I always get the error and I'm not sure what to do about that issue. My copy is build 8,018 and I'm not able to find any updates. Any ideas?

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Posts: 17
Comments: 2991

Hello James,

Thank you for posting your question, I will be happy to help

There are three possible causes:

  1. User account, under which you are trying to run the scheduled task, does not have enough rights to perform the operation;
  2. The scheduled task was created under user account different from the one under which you are trying to execute the task manually at the moment;
  3. The scheduling service is running not under Local System account.

To resolve the issue please perform the below actions:

  1. Make sure the user, under which you trying to run the scheduled task, is a member of theAdministrators group:
    1. Click Start ->Run;
    2. Type in compmgmt.msc and hit Enter;
    3. In the Computer Management window click Local Users and Groups -> Users;
    4. Right-click the user under which you are trying to run the task and select Properties. Click theMember Of tab. The Administrators group should be in the Member of list;
    5. If the user account is not a member of the Administrators group, add the account to the group:
      1. On the Member Of tab, click Add;
      2. In the Select Groups window type in Administrators;
      3. Click Check Names;
      4. Click OK.
  2. Make sure you are trying to execute the task manually under the same user account it was created;
  3. Make sure the Acronis scheduling service is running under Local System account:
  4. - Click Start -> Run;
    - Type in services.msc and hit Enter;
    - In the Services (Local) window right-click the Acronis Scheduler2 Service line;
    - Select Properties;
    - In the new window click the Log On tab;
    - Under Log on as select Local System account;
    - Click OK.

    Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
    Thank you.
Beginner
Posts: 1
Comments: 2

I'm sorry that I didn't get back concerning this issue. I'm running Aronis on Windows 2003 and I'm the administrator with full rights. I've set the schedule to backup at 6:00pm and it finishes around 11:30 - 12:00 with that error. But the data is backed up. The error is -
'Error 9 1,326 (0x9052E) 3/8/2011 11:55:31 Scheduler unable to run the task with GUID 083B7E97-4945-9431-B8A2F9F81990 because of the error 1326 (Logon failure: unknown user name or bad password'.

Thanks
Jim

Forum Star
Posts: 24
Comments: 3268

Hello James,

Thank you for getting back to us.

In such case the issue requires investigation. Could you please gather Acronis Info, submit a case with the information attached, and let us know it's number?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!