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Unable to save share credentials?

Beginner
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Hi there,

We have recently rebuilt the backup system for a new client of ours after it was determined they were not set up correctly.

It's all working (for the most part), the only issue that I have is every few days when I log in to the management console to check on the jobs, the credentials I have entered for the software to access certain shares on another server "disappear". If I re-enter them the job works fine.

I use the same credentials for these shares as I do the Acronis service accounts and the backup jobs too, so I'm not too sure why it is even asking me for these.

The client is running ABR10 with all of the available updates on SBS 2008. I have been unable to find anything with a quick google search so I'm hoping somone here will have the answer.

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Hello Brett,

Thank you for your posting! I would suggest you the following:

  • please make sure that the user account for Acronis Managed Machine service has all necessary rights for the target network share
  • on the machine where Agent for Windows is installed open the registry (Start -> Run -> regedit) and find the key [HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Global\Configuration]. Create DWORD with the name "UseServiceCredentialsForShareAccess" and set it to 1.
  • create new backup plan

Thank you,

 

Beginner
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Hi Ekaterina,

Thanks for your advice.

I have made the mistake of changing all of the Acronis services to use the service account we created and now the software has lost its license information. Without knowing the original accounts that were being used, how can I recover these?

Thanks

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Posts: 78
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Hello Brett,

If you want to switch back to Acronis default accounts you will need to reinstall the software. You can also specify the license key in  Help > Change license.

Thank you,