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VSS Failed?

Forum Member
Posts: 16
Comments: 26

So, I have been using Arcronis bckup & Recovery 11.5 for a while but creating full backups maybe twice a year?

 

I am now in a situation where I need to do a full backup of my SSD and my RAID0 drives.

I am running Windows Server 2008 R2 EE SP1 + updates.

When I try to create a backup I get an error (which i never got before...):

 

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 18/03/2016 20:10:09
Backup plan:   Backup 18/03/2016 20:08:30
Task:          Simple backup
Code:          66,038(0x101F6)
Module:        1
Owner:         Administrator@TECHNICA-PRIBX6
Message:      
  Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

    Error code: 0x70021
    $module = "disk_bundle_vs_38350"
    Tag: 0xA5695862AAF8E69E
Failed to start creating the volume snapshot.

    Error code: 0x10C442
    $module = "disk_bundle_vs_38350"
    Tag: 0x14181C22EF45B0F6
The shadow copy provider had an error. Check the System and Application event logs for more information.

    Error code: 0x9
    code = 2,147,754,758 (0x80042306),
    $module = "disk_bundle_vs_38350"
    Tag: 0x2AACB7B2AB852AC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39289
Fields:  $module : disk_bundle_vs_38350
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

    Error code: 0x70021
    $module = "disk_bundle_vs_38350"
    Tag: 0xA5695862AAF8E69E
Failed to start creating the volume snapshot.

    Error code: 0x10C442
    $module = "disk_bundle_vs_38350"
    Tag: 0x14181C22EF45B0F6
The shadow copy provider had an error. Check the System and Application event logs for more information.

    Error code: 0x9
    code = 2,147,754,758 (0x80042306),
    $module = "disk_bundle_vs_38350"
    Tag: 0x2AACB7B2AB852AC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69e
Fields:  $module : disk_bundle_vs_38350
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0f6
Fields:  $module : disk_bundle_vs_38350
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 2147754758, $module : disk_bundle_vs_38350
Message: The shadow copy provider had an error. Check the System and Application event logs for more information.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070021+0x0010C442+0x00000009+0x80042306

--------------------

 

and:

 

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 18/03/2016 20:10:09
Backup plan:   Backup 18/03/2016 20:08:30
Task:          Simple backup
Code:          20,250,685(0x135003D)
Module:        309
Owner:         Administrator@TECHNICA-PRIBX6
Message:      
  Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields:  $module : service_process_vs_38350
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_38350
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields:  $module : disk_bundle_vs_38350
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69e
Fields:  $module : disk_bundle_vs_38350
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0f6
Fields:  $module : disk_bundle_vs_38350
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 2147754758, $module : disk_bundle_vs_38350
Message: The shadow copy provider had an error. Check the System and Application event logs for more information.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01490003+0x00010424+0x00070021+0x0010C442+0x00000009+0x80042306

--------------------

 

Not sure why this happens however when I change the VSS Provider to "Automatic" then it works fine but I am still not convinced the backup has been full and successful even after doing the validation of the backup.

 

thoughts why this is happening and how to fix it?

Frequent Poster
Posts: 2
Comments: 548

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Hello,

This error is caused by a problem with a VSS provider. The specific Microsoft error that is returned to our product is 0x80042306. 

If you Google this error, you will see that there isn't a single root cause for the issue, so I can't tell you the exact reason why this happens without a full investiagtion.

You mention that this  works when you set the VSS provider to automatic. Was the previous selection the Acronis provider? If yes, you generally don't want to use this provider as it is not a fully compliant and has some issues (it is used for specific scenarios and systems only).

Does it work if you select the System provider? How many providers do you have?