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Windows 2008 x64 R2 backup failed : Acronis managed machine unavailable

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Beginner
Posts: 4
Comments: 2

Hello,

I got an issue backupping a Windows 2008 x64 R2 with the lastest build of Acronis B & R 10 (Version 10.1.0.11639).
The serveur Hardware is a DELL T410 with 8GB RAM and 2x750 Go SAS disks.
The OS is Windows 2008 Standard server x64 R2 with lastest MS updates.

- I downloaded the trail version of A B & R 10 and then successully installed it with the trial licence.
- I planned a backup :
- Full backup of the 2 disks
- data backuped on a Linux FTP server on the same LAN
- I launched the backup
- It starts, but after 7/10 minutes, the Acronis Managed Machine service crashed et then the backup failed.
- If i restart the service et then re-launch the console, the service crash again ...
- not much information in the Windows error event log :

I tried to uninstall the product, then reinstall it after several reboots.
Same problem.

Does any one ever had this problem ?
Is there a way to solve it ?

Thanks in advance

********************************************
Nom du journal :Application
Source : Application Error
Date : 31/05/2010 11:06:24
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : ZLS-WIN2K8-01.zls.local
Description :
Nom de l’application défaillante mms.exe, version : 10.0.0.11639, horodatage : 0x4bb3ed94
Nom du module défaillant : DiskBundle.dll, version : 10.0.0.11639, horodatage : 0x4bb3edbb
Code d’exception : 0xc0000005
Décalage d’erreur : 0x003d105f
ID du processus défaillant : 0x23e8
Heure de début de l’application défaillante : 0x01cb00a0407a927b
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
ID de rapport : c9055e56-6c93-11df-873e-005056c00008
XML de l’événement :

1000
2
100
0x80000000000000

10912
Application
ZLS-WIN2K8-01.zls.local

mms.exe
10.0.0.11639
4bb3ed94
DiskBundle.dll
10.0.0.11639
4bb3edbb
c0000005
003d105f
23e8
01cb00a0407a927b
C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
c9055e56-6c93-11df-873e-005056c00008

********************************************

0 Users found this helpful
Forum Star
Posts: 88
Comments: 4769

#1

Hello Julien,

Thank you for your post. I will do my best to assist you.

It is very likely, that the Acronis Managed Machine service is running under an acronis agent user or a user which does not have enough permissions. In order to verify this, I would really appreciate if you can generate an AcronisInfo report and send me a private message with it attached. I will take a look at the information and provide you with a more precise answer.

Just in case, we have 30 days free trial support and if you require immediate assistance you can contact our technical support directly.

Let me know if you have any other questions.

Thank you.

Beginner
Posts: 4
Comments: 2

#2

Hello Anton,

Thanks for your answer. I sent you an MP with the elements produced by AcronisInfo.
Hope it will help.

I don't think it's a right problem as the backup is launched with a domain Admin Account.
I also tried tu use an account created by acronis, et my owan account.
In both case, same probleme (Crash after 7/9mins of backup).

Best regards,
Julien.

Forum Star
Posts: 88
Comments: 4769

#3

Hello Julien,

Thank you for replying.

I sent you a private message few days ago, where I suggested to try and save the backup to a different location and see if the issue re-occurs.

Also, the Windows System Information file within the AcronisInfo report came out corrupt, I would really appreciate if you can follow-up with me about the backup location and send me a new Windows System Information file.

Please let me know if you have additional questions.

Thank you.

Beginner
Posts: 1
Comments: 1

#4
Estimado,
 
Me sale el mismo error al realizar la instalacion en windows server 2012. favor su apoyo
 
 
 
Anton wrote:

Hello Julien,

Thank you for your post. I will do my best to assist you.

It is very likely, that the Acronis Managed Machine service is running under an acronis agent user or a user which does not have enough permissions. In order to verify this, I would really appreciate if you can generate an AcronisInfo report and send me a private message with it attached. I will take a look at the information and provide you with a more precise answer.

Just in case, we have 30 days free trial support and if you require immediate assistance you can contact our technical support directly.

Let me know if you have any other questions.

Thank you.

Attachment Size
533172-180754.png 118.46 KB
Forum Moderator
Posts: 147
Comments: 5449

#5
Richard Ferro wrote:

Me sale el mismo error al realizar la instalacion en windows server 2012. favor su apoyo

Hello Richard,

 if the service crashes, you'll need to open a support ticket for investigation. Please refer to the article Acronis Software: Troubleshooting Application Crashes