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Acronis Backup for VMware 9 Web Console DEAD Slow

Thread needs solution
Beginner
Posts: 3
Comments: 2

In the web console, a simple task such as editing a job to change the location of the backup to one of our SANs, takes forever. A good 3-4 minutes to get to where I can edit the job once I click on edit. Then when I go to select a location it takes a good 8-10 minutes to expand the list of local folders. Another 8-10 minutes to expand one of the folders to create a folder and name it. All in all, to edit a single job is about 25-30 minutes.

 

Any suggestions? Thanks in advance.

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Acronis Program Manager
Posts: 22
Comments: 3744

Hi,

Such symptoms are typical for cases when appliance is overfilled (no free space left on its local disks) or there is insufficient RAM on it to handle all executed tasks. You should try the solution from https://kb.acronis.com/content/50090 article and check if it helps. If not then follow the instructions from https://kb.acronis.com/content/32819 and contact our support team for further assistance.

Thank you.

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Best regards,

Vasily

Acronis Virtualization Program Manager

Beginner
Posts: 3
Comments: 2

No, thank you. We created 5 new local disks 1.75 TB each. All 5 were empty. Which is what has me baffled. I'll try those solutions, thank you so much.

Acronis Program Manager
Posts: 22
Comments: 3744

Hi!

I'm referring to default local disks of the appliance (1+4GB in size). The additional large disks you're adding to the appliance are unlikely to cause such problems, however as a quick test you can do the following: deploy a fresh new appliance, export configuration from old appliance (Configure->Agent Settings->Export/Import), import it into new appliance, detach disks from old appliance, reattach them to new appliance and mount from the console of the appliance opened in vSphere client (to initialize). If the web interface works properly after such operations then the problem is in garbage files on your old appliance, otherwise the problem is related to one of the locally attached large disks (probably some of them is located on slow/unresponsive datastore).

Thank you.

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Best regards,

Vasily

Acronis Virtualization Program Manager