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Acronis Backup for VMware and ESXi v6.7, v7

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Beginner
Posts: 1
Comments: 0

Good day!
When trying to backup a VM via Acronis Backup for VMware (build 9.2.10571) from an ESXI server (6.7U3, 7.0.2), the task hangs with an error:

Error code: 208
Module: 83
LineInfo: c61573f663f5d785
Fields: code: 14009
Message: VMware_VDDK: The server refused connection

VMware_VDDK: SSL: connect failed

VMware_VDDK: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error:
Possible cause: Acronis Backup for VMware Agent (formerly vmProtect 9) has limited connection to RROR] NfcNewAuthdConnectionEx: Failedtoconnecttopeer.Error: or there is no connection. Make sure Acronis Backup for VMware Agent (formerly vmProtect 9) is connected to a network that has RROR access] NfcNewAuthdConnectionEx: Failedtoconnecttopeer.

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Forum Moderator
Posts: 200
Comments: 6480

Hello Anton,

welcome to Acronis forums! The error indicates an incorrect network setup: the Virtual Appliance cannot connect to the ESX(i) host using its registration name obtained from vCenter. Please refer to 60505: Acronis Cyber Backup: operations with a virtual machine fail with "NBD_ERR_NETWORK_CONNECT" for more details.