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all of my online backup archives are gone

Beginner
Posts: 4
Comments: 5

Hi,

I just discovered that all my previous online backup archives are gone. Please find attached my last online backup showing that it was unable to locate the file and re-created a new one. Please help to recovery all my previous archieves. This is very serious issue.

The online backup account is Onlinebackup1@brokerteam.ca

Thanks,

Aldous

 

Attachment Size
onlinebackup1.txt 52.08 KB
Beginner
Posts: 4
Comments: 5

 

In addition to my post, here are the archive names

 BTIEMAIL01_EMAIL

 BITSERVER-PW

 BTIDC01-AD

 BTITAM01-TAM

 BTIDC01-FS_AD

Thanks,

Aldous

Acronis Program Manager
Posts: 22
Comments: 3084

Hi Aldous,

Please contact our support team for assistance and let me know the case ID in a private message, so that I can followup with it. We need to investigate the issue and find out what went wrong (looks like a server-side issue).

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager