all of my online backup archives are gone
I just discovered that all my previous online backup archives are gone. Please find attached my last online backup showing that it was unable to locate the file and re-created a new one. Please help to recovery all my previous archieves. This is very serious issue.
The online backup account is Onlinebackup1@brokerteam.ca
In addition to my post, here are the archive names
Please contact our support team for assistance and let me know the case ID in a private message, so that I can followup with it. We need to investigate the issue and find out what went wrong (looks like a server-side issue).
Acronis Virtualization Program Manager