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backup fail after upgrade from vmware 5.5 to vmware 6.0

Thread needs solution
Beginner
Posts: 1
Comments: 2

Hi,

I have a backup failed issue on a HP dl 360 gen 8 (vmware 6.0.0 2494585  HP ISO).

After upgrade from vmware 5.5 to 6.0 (with no errors), the backup job fails always with same errors:

Impossibile eseguire l'attività con ID '9121A8E5-BC4A-4326-A66F-2F872F3C386B' (esecuzione interna).
Informazioni aggiuntive:
--------------------
Codice errore: 41
Modulo: 144
LineInfo: 5ee2c4bb8ba04bdd
Campi:
Messaggio: Impossibile eseguire l'attività con ID '9121A8E5-BC4A-4326-A66F-2F872F3C386B' (esecuzione interna).
--------------------
Codice errore: 3
Modulo: 435
LineInfo: 5ee2c4bb8ba0489f
Campi: IsReturnCode : 1
Messaggio: Impossibile creare un backup.
--------------------
Codice errore: 32786
Modulo: 114
LineInfo: 28314c961de7d337
Campi:
Messaggio: Impossibile preparare per il backup.
--------------------
Codice errore: 353
Modulo: 149
LineInfo: a71592046cb2c5f6
Campi:
Messaggio: Impossibile eseguire il backup del gruppo.
--------------------
Codice errore: 2
Modulo: 218
LineInfo: 338a407ad20e0987
Campi:
Messaggio: Si è verificato un errore durante l'esecuzione del motore di backup e ripristino.
--------------------
Codice errore: 1080
Modulo: 1
LineInfo: d1ab7fa1e56ec8bf
Campi:
Messaggio:
--------------------
Codice errore: 13
Modulo: 149
LineInfo: d1ab7fa1e56eca4e
Campi:
Messaggio: Impossibile eseguire l'operazione richiesta.
--------------------
Codice errore: 103
Modulo: 83
LineInfo: a859dd78cc91df40
Campi:
Messaggio: Apertura macchina virtuale ([datastore01-1] srv-exch01/srv-exch01.vmx) non riuscita.
--------------------
Codice errore: 253
Modulo: 83
LineInfo: c7610e0a857bedf4
Campi:
Messaggio: Errore di VMware: 'Chiamata metodo remoto fallita.'.
--------------------
Codice errore: 32
Modulo: 0
LineInfo: c7610e0a857bedf4
Campi:
Messaggio: Attesa attività 'CreateSnapshot' non riuscita. Motivo: An error occurred while saving the snapshot: Failed to quiesce the virtual machine..

 

It's a italian version, but we can read errors code easily and the last error is significant: "failed to queisce the vietual machine"... 

I don't know why...  do you have an idea?

thanks a lot

bye

 

 

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Acronis Program Manager
Posts: 22
Comments: 3098

Hi Marco,

The problem is that VMware is unable to take quiesced snapshot of the [datastore01-1] srv-exch01/srv-exch01.vmx machine. You can check it right from vSphere client: right-click on this virtual machine->Guest->Take Snapshot->check the "quiesce" option, uncheck the "memory" option and create the snapshot. It will fail from vSphere in exactly the same way as you see it while running backup. To troubleshoot the error you can follow the instructions from http://kb.acronis.com/content/4559 article or workaround it by disabling quiescing of the VM as described in http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd... (in this case the snapshot will be taken in crash-consistent state without using VSS).

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Beginner
Posts: 1
Comments: 2

Hi Vasily,

I tried to do snapshot in the vsphere client console, but here it works perfectly...  snapshot process fails in acronis backup task only.

do you have any ideas?

thank you

Marco

 

Acronis Program Manager
Posts: 22
Comments: 3098

Hi Marco,

The snapshot may not work at specific _times_ only, for example if there is some specific load imposed onto the ESXi host. The general rule is: when quiesced (remember to check the quiesced option when taking snapshot) snapshot works - backup will work as well. You can check it by creating snapshot manually, then removing it and _right_ after that running the backup task. Acronis Backup for VMware doesn't control the snapshot creation procedure - it's just calling vSphere to create the snapshot. Therefore in your case the solution might be to re-schedule the backup task execution to some different time.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Beginner
Posts: 1
Comments: 2

I confirm you that if I take snapshot manually on vsphere client, it works fine, but backup task fails...  Is it a vmware host problem?

thanks

 

Acronis Program Manager
Posts: 22
Comments: 3098

Hi Marco,

Can you please post here the vmware.log for the problematic virtual machine (it's located in the datastore folder of the VM)? It will give us more clues on what's going wrong.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager