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Backup failing and failing again

Thread needs solution
ece
Forum Member
Posts: 9
Comments: 46

Hello everyone,

we've had a proper working backup to a NAS storage for a long time. Due to the summer, we've lost our NAS storage to heat-death.

So all that I've changed so far is to attach a single USB drive (which should have enough capacity, indeed) as a new backup target destination.

But it does not work. It's failing and failing again. All I've changed is the backup destination. I've restarted the vm appliance (does not help). I've tried to skip application metadata collection (did not help).

What am I doing wrong with the new destination? Here you have some error logs. Hopefully they can give a clue.

Thanks for reading and your help.
--

--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: 145a191bfe9050d1
Fields:
Message: Failed to execute the operation.
--------------------
Error code: 1080
Module: 1
LineInfo: bb03ce40e9a37fb0
Fields:
Message: Failed to open archive.
--------------------'.

And

Error code: 41
Module: 144
LineInfo: 5ee2c4bb8ba04bdd
Fields:
Message: Failed to run the task with ID '78F8D620-A836-4CD4-8B06-8BC8C16DD36E' (internal run).
--------------------
Error code: 3
Module: 435
LineInfo: 5ee2c4bb8ba0489f
Fields: IsReturnCode : 1
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: 145a191bfe9050d1
Fields:
Message: Failed to execute the operation.
--------------------
Error code: 1080
Module: 1
LineInfo: bb03ce40e9a37fb0
Fields:
Message: Failed to open archive.
--------------------

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3744

Hi ece,

The behavior depends on how exactly you access the USB drive from Acronis Backup for VMware interface. It may be attached directly to machine running Acronis Windows Agent or can be accessed over network as a network share. In first case there should be no problems (you can use this approach as a workaround for example), while in case of appliance accessing USB drive over network it matters where exactly the drive is attached to, i.e. to which OS (Windows or some NAS device). It makes sense to try attaching the drive to another machine and share it over network. Please contact our support team for assistance if there are still problems left.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager