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Backup stays at 0%

Beginner
Posts: 2
Comments: 0

Hi

I'm having a problem by a customer on an ESXi 5.5 Server, running VMProtect. 5 backups are scheduled, but one of them stays at 0% all the time. I'm unable to stop it, the only way to stop it is to restard the Appliance Acronis.

Have you encountered this kind of problem ?

Thank you for your help !

 

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Acronis Program Manager
Posts: 22
Comments: 3084

Hi Julien,

The problem may be caused by different factors. For investigation please collect the logs from the web console: View->Show Logs->Save all to file and contact our support team for assistance. Also clarify in your request whether it's always the same backup task that's staying at 0% or does the problem affect other tasks.

Thank you.

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Best regards,

Vasily

Acronis Virtualization Program Manager