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Backups failing - VM

Thread needs solution
Beginner
Posts: 1
Comments: 0

Hi guys,

 

Pretty new to Acronis as a product (just took over this server) and i keep getting failure message and it really doesn't give me much about what is going on. Can someone please check out this message and let me know what is happening?

 

Task 'Back up to 'Local folders'' failed: 'Failed to create a backup.
Additional info: 
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields: $module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields: 
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields: 
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: cd07f9d978d3a2a3
Fields: 
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: d1ab7fa1e56ec8bf
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\vmProtectAgent\vmProtectService.exe
Message: 
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56eca4e
Fields: 
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91df40
Fields: 
Message: Failed to open the virtual machine ([datastore1] WFHS01 - AD/WFHS01 - AD.vmx).
--------------------
Error code: 253
Module: 83
LineInfo: c7610e0a857bedf4
Fields: 
Message: VMware error: 'Remote method call failed.'.
--------------------
Error code: 32
Module: 0
LineInfo: c7610e0a857bedf4
Fields: 
Message: Awaiting task 'CreateSnapshot' has failed. Reason: An error occurred while saving the snapshot: Failed to quiesce the virtual machine..

0 Users found this helpful
Forum Moderator
Posts: 109
Comments: 3973

Hello Nicola,

welcome to Acronis forums! I'd recommend starting with the article https://kb.acronis.com/qsnapshot that provides information about the most common causes of the issue.