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Bakcup suddenly started to fail!

Thread needs solution
Beginner
Posts: 1
Comments: 0

Hi !

 

I got th following messages. Can you help me in this? Changed nothing, this backup works like a charm for almost 6 months.

 

Task 'Enet-Ad' failed: 'Failed to create a backup.
Additional info: 
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields: 
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields: 
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields: 
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields: 
Message: Error occurred while running the backup and recovery engine.
--------------------'.

 

 

 

And:

Failed to run the task with ID '732A6C5D-9E29-4FA8-B4D2-C11FBA50EF51' (internal run).
Additional info: 
--------------------
Error code: 41
Module: 144
LineInfo: 5ee2c4bb8ba04bdd
Fields: 
Message: Failed to run the task with ID '732A6C5D-9E29-4FA8-B4D2-C11FBA50EF51' (internal run).
--------------------
Error code: 3
Module: 435
LineInfo: 5ee2c4bb8ba0489f
Fields: IsReturnCode : 1
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields: 
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields: 
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields: 
Message: Error occurred while running the backup and recovery engine.
-------------------- 

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3760

Hi Miklos,

These errors do not indicate the real failure - you should look for the other errors which appeared in the middle of the backup log. Likely it was some snapshot failure or something else - hard to say without checking the full log from the backup task. You can filter and export the required log from View->Show Logs section of the web interface.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager