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cannot acces acronis agent web page

Thread needs solution
Beginner
Posts: 5
Comments: 10

im trying to access wepage and i can't 

i can ping the adress

before everythin was working fine

ive seen there is a new update that was out february 24 

before i leave for vacation everything was working fine

can someone help me

 

 

 

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3744

Hi Patrick,

The symptoms are typical for cases when appliance local disks are full with /var/log/messages or /tmp/core files taking most of the space. This causes the configuration files to be truncated (/etc/lighttpd/lighttpd.conf in particular) and thus web service fails to start properly. Please see the solutions described in https://kb.acronis.com/content/32819 which should help in your case.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Beginner
Posts: 5
Comments: 10

Thanks it worked but now ive have problem with some of my task

 

When im trying to run some of them ive received this error

 

Code: 27066484 (0x019D0074)
Line: 785B8E25EFF8E862
Message: An error has occurred while executing command 'run_task'.

============ 

Code: 27066391 (0x019D0017)
Line: CE7173ABA8E898F7
Message: A Acronis Backup for VMware Task Manager error has occurred.

============ 

Code: 27852802 (0x01A90002)
Line: C51BEB45DEED3D2F
Message: Failed to run a task with ID '2C8F1054-D1B7-4EA4-8023-57E64BD8C0C1'.

============ 

Code: 9437224 (0x00900028)
Line: 5EE2C4BB8BA04BF7
Message: Failed to run the task with ID '2C8F1054-D1B7-4EA4-8023-57E64BD8C0C1' (run now).

============ 

Code: 589895 (0x00090047)
Line: D6E6B1A4069CA4AC
Message: Failed to run now: An error occurred while enumerating the task.

============ 

Code: 589834 (0x0009000A)
Line: F1DA2492F6ABA529
Message: Failed to convert: The task ID is invalid.

Acronis Program Manager
Posts: 22
Comments: 3744

Hi Patrick,

In some cases when appliance disks are overfilled, the corruption affects not only lighttpd.conf file (which I assume was 0 size in your case) but scheduling information for tasks as well which causes the error you quoted. Modifying them manually is a relatively complex task - there are half-truncated files (typical size of non-healthy truncated file is 4096b) like /var/lib/Acronis/Scheduler/tasks/user1/[taskID]/[taskID].tsk which can be manually edited/fixed via WinSCP text editor (the missing strings should be copied from healthy tasks), so I'd recommended contacting our support team for assistance. Remember to export your appliance into an .ovf template via vSphere client and be ready to upload it for fixing.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager