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cannot Backup a VM

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Beginner
Posts: 1
Comments: 0

I just installled the trial version and want to run some backup jobs.
Vshere Vcenter 4, I installed the vmProtect on a windows server with SAN connection
and get the following errors:

I can create snapshot of the virtual Server, vmware tools are up to date...

Task 'Blackberry290911' fehlgeschlagen: 'Erstellen des Backups fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 3
Module: 435
LineInfo: 555b5abba0950053
Felder: $module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe
Nachricht: Erstellen des Backups fehlgeschlagen.
--------------------
Fehlercode: 32786
Module: 114
LineInfo: 28314c961de7d2fd
Felder:
Nachricht: Vorbereitung auf das Backup fehlgeschlagen.
--------------------
Fehlercode: 353
Module: 149
LineInfo: a71592046cb2c5c6
Felder:
Nachricht: Backup der Gruppe fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 218
LineInfo: 600f7166ce397de5
Felder:
Nachricht: Fehler während Ausführung der Backup- und Recovery-Engine aufgetreten.
--------------------
Fehlercode: 5
Module: 303
LineInfo: 5e4f4bf8d3c6d725
Felder: $module : C:\Program Files (x86)\Common Files\Acronis\vmProtectAgent\vmProtectService.exe
Nachricht:
--------------------'.

Attachment Size
log.zip 1.15 KB
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Forum Star
Posts: 88
Comments: 4769

Hello Juergen,

Thank you for posting. Let me help you with this issue.

Do you mind getting back to me with additional information so that we can get to the root cause of the problem.

1. Do you get any errors and if yes which ones in the vSphere console when the backup with our software fails.

2. What is your backup location.

3. Contents of /var/lib/Acronis folder, I will follow-up with a private message with details.

4. Screenshot of the disk management windows from that virtual machine.

I am sorry for any inconvenience and if you need additional help please let me know.

Thank you.

Forum Member
Posts: 0
Comments: 62

Additionally, is the back up location on the same machine? Or is it on a network drive?