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Can't connect to Acronis Cloud

Beginner
Posts: 3
Comments: 1

Hi there,

 

I have 2 different installations (other customer, other network, other firewall etc). And I can't conntect to the Acronis Cloud.

If I click on the cloud datastore I enter the password and then it keeps loading. With the help of an Acronis supporter I managed to recreate the OnlineBackup certificate file and updated the build to the newest version.

Does anyone have the same problems?

@Acronis: Did you change something with the cloud? Because I think the problem is not on my side...

I got a ticket, but no reply so far...

I will update you as soon as I know more.

 

Edit 1: I checked the connection with the Acronis Cloud Connection Verification Tool - https://kb.acronis.com/content/47145 no errors.

Edit 2: The datastore shows how much space is used, but no backups are listed.

imageimage

If I hit refresh I get this error:

Instanzen mit dem URI 'arl:/B486CDE1-8D8D-4993-B390-336BD4A4A29E/E4A004C3-34F0-4B12-BADE-76F3BC0B5512' und dem Typ 'URI_TYPE_LOCATION' konnten nicht abgerufen werden.

Zusätzliche Info:
--------------------
Fehlercode: 5
Module: 432
Zeileninfo: da004ef1034b688
Felder:
Nachricht: Instanzen mit dem URI 'arl:/B486CDE1-8D8D-4993-B390-336BD4A4A29E/E4A004C3-34F0-4B12-BADE-76F3BC0B5512' und dem Typ 'URI_TYPE_LOCATION' konnten nicht abgerufen werden.
--------------------
Fehlercode: 20
Module: 412
Zeileninfo: 6af9972608cfce75
Felder:
Nachricht: Abrufen der Instanzen vom Speicherort 'arl:/B486CDE1-8D8D-4993-B390-336BD4A4A29E/E4A004C3-34F0-4B12-BADE-76F3BC0B5512' mit den Anmeldedaten '{ UserName = *CENSOREDEMAIL*, ... }' fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 412
Zeileninfo: 6af9972608cfcead
Felder:
Nachricht: URI der Backup-Archive in 'arl:/B486CDE1-8D8D-4993-B390-336BD4A4A29E/E4A004C3-34F0-4B12-BADE-76F3BC0B5512' mit den Anmeldedaten '{ UserName = *CENSOREDEMAIL*, ... }' konnte nicht erhalten werden.
--------------------
Fehlercode: 120
Module: 161
Zeileninfo: 6ef4be227eff5484
Felder:
Nachricht: Abrufen der Archiv-URIs von der Cache-Ebene ist fehlgeschlagen.
--------------------
Fehlercode: 70
Module: 161
Zeileninfo: bd0bef9bf3458e7
Felder:
Nachricht: URI der Backup-Archive konnte nicht erhalten werden. Parameter für die Aktion: avfs:/online?account%3*CENSOREDEMAIL*%26computer%3d35328%26provider%3dAcronis; Speicherort-Login: *CENSOREDEMAIL*
--------------------
Fehlercode: 203
Module: 295
Zeileninfo: d355f41e7bb8cf2f
Felder:
Nachricht: Interner Fehler: Abrufen der Dateienliste des Online-Unterkontos ist fehlgeschlagen.
--------------------
Fehlercode: 207
Module: 152
Zeileninfo: 8a5fee5622221fe0
Felder:
Nachricht: Interner Fehler: SSL-Aktion hat den Wert Null zurückgemeldet.
--------------------
Fehlercode: 200
Module: 152
Zeileninfo: 8a5fee5622222080
Felder:
Nachricht: Interner Fehler: 'SSL_read' ist fehlgeschlagen.

Looks like the appliance can't read/list the files in the cloud.
If I check the cloud online dashboard it shows nothing too.image

Well played Acronis... well played..

 

Stay tuned,

Schoggii

Beginner
Posts: 0
Comments: 1

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I have the same issues going on right now. Tried 5 different networks, all with port 44445 open and clear and I get periodic connections on some IP's. But NONE of my data is listed in the cloud, and my backup agents won't connect. Also, its moving SUPPPPERRRR slow..... Been this way all day today, but backups started failing on my machines as far back as Monday.

Beginner
Posts: 3
Comments: 1

Top

My ticket got forwarded to the Acronis cloud team.
I'm waiting for an answer now... but to be honest, that could take a while, as far as I know the Acronis support.

Thanks for your comment David, that confirms my theory.
So it's definetly a general problem with the Acronis cloud.

Guess I won't have a cloud backup till next year... it's still not working.