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CreateSnapshot Error

Beginner
Posts: 2
Comments: 0

Task 'vmArchive' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields: $module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: cd07f9d978d3a2a3
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: d1ab7fa1e56ec8bf
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\vmProtectAgent\vmProtectService.exe
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56eca4e
Fields:
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91df40
Fields:
Message: Failed to open the virtual machine ([datastore2] Netcad4.0/Netcad4.0.vmx).
--------------------
Error code: 253
Module: 83
LineInfo: c7610e0a857bedf4
Fields:
Message: VMware error: 'Remote method call failed.'.
--------------------
Error code: 32
Module: 0
LineInfo: c7610e0a857bedf4
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: An error occurred while saving the snapshot: Failed to quiesce the virtual machine..
--------------------'.

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Posts: 22
Comments: 2533

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Hi,

The error comes from VMware side when Acronis Backup for VMware sends a command to capture quiesced snapshot of the backed up VM to vSphere ESXi host (snapshot is called with quiesced=on, memory=off parameters). To troubleshoot the issue please refer to https://kb.acronis.com/content/4559

Thank you.