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the disk is full

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Beginner
Posts: 2
Comments: 4

hi everyone,

Is there a maximum size for the backup file created with Acronis?

We try to backup a virtual machine to a nas, but always get the error that the disk is full, but he isn't full.

 

Thx for a reply

Mathias

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Forum Moderator
Posts: 122
Comments: 4627

#1

Hello Mathias,

Welcome to Acronis forums! There are no limitations for the archive size, however, the free space might be counted incorrectly, if there are any errors or bad sectors in the file system. I'd start with checking the source and target drives for errors. 

I'd also recommend taking a read of the following discussions where similar issues have been resolved 

https://forum.acronis.com/forum/acronis-backup-vmware-version-9-forum/vmprotect-9-cannot-run-backupjob-disk-full-its-not

https://forum.acronis.com/forum/acronis-backup-vmware-version-9-forum/no-space-left

Beginner
Posts: 2
Comments: 4

#2

hi Ekaterina,

 

Thanks for your answer. unfortunately, I didn't found an exact answer.

I want to backup 4 virtuals machines, I use 4 separate backup tasks, for each vm one.

Our data server is about 9.5tb. Acronis generates an error at exactly 8tb.

I checked our Nas (Synology) and with the newest firmware, it supports up to 16tb, so that is no problem.

 

In some posts, I am reading about a different version of Acronis, wich supports 64bit or something.

Could that be a solution? Can I download this from the support website of Acronis?

 

thx

Mathias

Forum Moderator
Posts: 122
Comments: 4627

#3

Hello Mathias,

Discussed with the RnD - you can use the build 10558 with x64 kernel-based appliance inside to overcome the issue

ftp://5dyww2zsdf:8c86mwm89c@cftp.acronis.com/

Download the installation file, then deploy a new appliance and test the backup.

Let me know if this helps. 

Beginner
Posts: 2
Comments: 4

#4

hi Ekaterina,

I deployed the appliance, downloaden from your ftp server.

We don't receive a "disk is full" error anymore,

but now, the backup is still failing (1 of 4 tasks) with this error:

30    Error    11/12/18 3:03:03 AM    Task 'Back up SRVPDCXPE01' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------'.

any ideas?

Kind regards

Mathias

Forum Moderator
Posts: 122
Comments: 4627

#5

Hello Mathias,

is this the whole and only error message thrown upon a failure? It's too generic, I suppose there should be more information. If possible, could you attach the whole operation log?

Beginner
Posts: 2
Comments: 4

#6

Hi Ekaterina,

this is the full message:

 

Backup has failed. Please check the log for additional information.
1    Information    11/12/18 9:19:59 AM    Task 'Back up SRVPDCXPE01' was changed.
2    Information    11/12/18 9:19:59 AM    Task 'Back up SRVPDCXPE01' changed its state from 'idle' to 'running'.
3    Information    11/12/18 9:19:59 AM    Task 'Back up SRVPDCXPE01' was started.
4    Information    11/12/18 9:20:27 AM    Backing up VM(s).
5    Information    11/12/18 9:20:28 AM    Successfully connected to 'VMware ESXi 6.0.0 build-6765062'.
6    Information    11/12/18 9:20:31 AM    Successfully connected to 'VMware ESXi 6.0.0 build-6765062'.
7    Information    11/12/18 9:20:44 AM    Creating snapshot (11/12/18 9:20:32 AM).
8    Information    11/12/18 9:20:44 AM    Loading virtual machine 'vm://FBF0D423-73F8-2DC9-99BA-E76DF33BB0F4/52505955-4727-b0a0-0636-0a8cf3e3610d?host=ha-host&type=vmwesx' into the disk subsystem.
9    Information    11/12/18 9:20:44 AM    Adding virtual hard disk '[datastore1] SRVPDCXPE01/SRVPDCXPE01.vmdk' to '0:1'.
10    Information    11/12/18 9:20:51 AM    Adding virtual hard disk '[DatastoreLUN] Data SRVPDC01/SRVPDCXPE01_1.vmdk' to '0:2'.
11    Information    11/12/18 9:20:57 AM    Analyzing partition 'C:'...
12    Information    11/12/18 9:20:57 AM    Analyzing partition 'D:'...
13    Information    11/12/18 9:20:57 AM    Analyzing partition 'E:'...
14    Information    11/12/18 9:21:05 AM    Analyzing partition '2-0'...
15    Information    11/12/18 9:21:06 AM    Analyzing partition '2-0'...
16    Information    11/12/18 9:21:11 AM    Create Incremental Backup  From:    Disk '1', Disk '2' To file:    "avfs:/smb?//192.168.97.19/Backup/Xpertease/SRVPDCXPE01/backup.TIB" Compression:    Normal Exclude:    Files matching mask Match criterion:    
17    Information    11/12/18 9:21:11 AM    Backing up additional file 'SRVPDCXPE01-000001.vmdk'.
18    Information    11/12/18 9:21:11 AM    Backing up additional file 'SRVPDCXPE01.nvram'.
19    Information    11/12/18 9:21:11 AM    Backing up additional file 'SRVPDCXPE01.vmdk'.
20    Information    11/12/18 9:21:11 AM    Backing up additional file 'SRVPDCXPE01.vmx'.
21    Information    11/12/18 9:21:12 AM    Backing up additional file 'SRVPDCXPE01.vmxf'.
22    Information    11/12/18 9:21:12 AM    Backing up additional file 'SRVPDCXPE01_1-000001.vmdk'.
23    Information    11/12/18 9:21:12 AM    Backing up additional file 'SRVPDCXPE01_1.vmdk'.
24    Information    11/12/18 9:21:12 AM    Backing up additional file 'vss_manifests.zip'.
25    Information    11/12/18 9:21:29 AM    Pending operation 153 started: 'Creating partition image'.
26    Information    11/12/18 9:21:30 AM    CBT (Changed Block Tracking) information has been successfully retrieved.
27    Information    11/12/18 9:21:30 AM    Pending operation 153 started: 'Creating partition image'.
28    Information    11/12/18 9:21:56 AM    CBT (Changed Block Tracking) information has been successfully retrieved.
29    Information    11/12/18 9:22:26 AM    Pending operation 153 started: 'Creating partition image'.
30    Information    11/12/18 9:22:55 AM    Task 'Back up SRVPDCXPE01' changed its state from 'running' to 'idle'.
31    Error    11/12/18 9:22:55 AM    Task 'Back up SRVPDCXPE01' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------'.

 

Forum Moderator
Posts: 122
Comments: 4627

#7

Thank you! Unfortunately, the log doesn't contain any information about the root cause of the failure. Could you please create a new thread for this issue  https://forum.acronis.com/node/add/forum and provide the following information about the faulty job:

- Does the failing job contain VMs from the same host as other tasks? 
- Does the failing job somehow differ from the successful tasks?
- Is it possible to create a manual snapshot of the virtual machine in question as follows?

1. Open the vSphere connection to the ESX host 
2. Right click on the machine > take snapshot > check the "Quiesce guest file system" 
3. Uncheck the "Snapshot the virtual machine's memory" and click OK 
4. Run the snapshot

snapshot.png

Thank you!

Beginner
Posts: 2
Comments: 4

#8

hi Ekaterina,

i created a thread some weeks ago,

but no answer?

thx