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Dual Destination task failed (while others are OK)

Thread needs solution
Regular Poster
Posts: 32
Comments: 343

Hi forum,

I have a problem with one existing Dual Destination task, others are working well.

 

The operation has failed.
Additional info: 
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields: 
Message: The operation has failed.
--------------------
Error code: 1080
Module: 1
LineInfo: e1f642d4fc709790
Fields: 
Message: Failed to replicate slices.
--------------------
Error code: 706
Module: 64
LineInfo: d143f4885f91ef31
Fields: 
Message: Failed to replicate backup.
--------------------
Error code: 1
Module: 64
LineInfo: d143f4885f91f0b3
Fields: 
Message: The archive is invalid or its type is unsupported.
--------------------
Error code: 3
Module: 7
LineInfo: 33004b92f00b77de
Fields: 
Message: Read error.
--------------------
Error code: 2
Module: 4
LineInfo: d18a9c757ef132f0
Fields: 
Message: The end of the file has been reached.
--------------------

 

Have tried following:

- Delete archive at Dual Destination (automatically recreated ~30% of original size)

- Recreated backup task

- Deleted original archive and dual destination archive (let task create a new archive)

 

Not tried so far:

- Validate archive (as its size is ~280GB and was created without warnings)

 

Additional information:

- vmprotect 9.2.10535

- Windows Server 2008 R2

- Original task completes without warnings or errors

- Dual Destination is SMB share at 2-disk NAS, having 3 other tasks ~300GB each wich are working the same way without error.

 

Any help is appreciated.

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3742

Hi Raphael,

The problem might be related to the source (1st destination) archive specifics which either is corrupt and cannot be replicated therefore, so it indeed makes sense to run validation of the source archive. Or there is another possibility that the issue is caused by the 2nd destination NAS device. We've investigated similar problem (internal task ID: ABR-80420) about a year ago and found that disabling NFS access for the share on NAS resolves the problem (typically the same share can be accessed by SMB or NFS on some NAS models). In any case it makes sense to submit a support ticket for this problem and continue investigation from there.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Regular Poster
Posts: 32
Comments: 343

Hi Vasily,

Thanks for your thoughts!

Have started the validation task, will report on completion.

NFS is disabled on the NAS but RSYNC is enabled instead. Also different backup tasks "Dual Destination" to the same location without problems. So it might be a problem with the 1st location archive which was a new created archive and backup reports no warnings or errors.

Best regards.

Regular Poster
Posts: 32
Comments: 343

The validation task was successful, reported no warnings or errors.

Deleted archive in Dual Destination, so next run should copy over the 1st location archive.

Then started Dual Destination task for this archive, but gives same error again.

Output from reporting mail:

Copy has failed. Please check the log for additional information.
1    Information    14.01.2016 09:47:30    Task 'Sicherung Entwicklungsserver Dual Destination' changed its state from 'idle' to 'running'.
2    Information    14.01.2016 09:47:30    Task 'Sicherung Entwicklungsserver Dual Destination' was started.
3    Information    14.01.2016 09:47:34    Cannot find the 'Entwicklungsserver' in '\\10.10.100.189\sltbrevmdr01\'. A new 'Entwicklungsserver' archive will be created.
4    Information    14.01.2016 09:47:35    The archive 'Entwicklungsserver' is missing. New archive is created.
5    Information    14.01.2016 09:47:39    Backup archive copying
6    Information    14.01.2016 09:50:04    Backup archive copying has successfully completed.
7    Information    14.01.2016 09:50:04    Backup archive copying
8    Information    14.01.2016 09:53:23    Backup archive copying has successfully completed.
9    Information    14.01.2016 09:53:23    Backup archive copying
10    Information    14.01.2016 09:58:05    Backup archive copying has successfully completed.
11    Information    14.01.2016 09:58:05    Backup archive copying
12    Information    14.01.2016 09:58:48    Backup archive copying
13    Information    14.01.2016 09:58:48    Backup archive copying has successfully completed.
14    Information    14.01.2016 09:59:52    Backup archive copying
15    Information    14.01.2016 09:59:52    Backup archive copying has successfully completed.
16    Information    14.01.2016 10:02:46    Backup archive copying has successfully completed.
17    Information    14.01.2016 10:02:46    Backup archive copying
18    Information    14.01.2016 10:06:32    Backup archive copying has successfully completed.
19    Information    14.01.2016 10:06:32    Backup archive copying
20    Information    14.01.2016 10:09:01    Backup archive copying has successfully completed.
21    Information    14.01.2016 10:09:01    Backup archive copying
22    Information    14.01.2016 10:15:19    Backup archive copying
23    Information    14.01.2016 10:15:19    Backup archive copying has successfully completed.
24    Information    14.01.2016 10:19:49    Backup archive copying has successfully completed.
25    Information    14.01.2016 10:19:49    Backup archive copying
26    Information    14.01.2016 10:23:30    Backup archive copying has successfully completed.
27    Information    14.01.2016 10:23:30    Backup archive copying
28    Information    14.01.2016 10:27:31    Backup archive copying has successfully completed.
29    Information    14.01.2016 10:27:31    Backup archive copying
30    Information    14.01.2016 10:33:12    Backup archive copying
31    Information    14.01.2016 10:33:12    Backup archive copying has successfully completed.
32    Information    14.01.2016 10:33:12    Backup archive copying
33    Information    14.01.2016 10:33:12    Backup archive copying has successfully completed.
34    Error    14.01.2016 10:33:12    The operation has failed.
Additional info: 
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields: 
Message: The operation has failed.
--------------------
Error code: 1080
Module: 1
LineInfo: e1f642d4fc709790
Fields: 
Message: Failed to replicate slices.
--------------------
Error code: 706
Module: 64
LineInfo: d143f4885f91ef31
Fields: 
Message: Failed to replicate backup.
--------------------
Error code: 1
Module: 64
LineInfo: d143f4885f91f0b3
Fields: 
Message: The archive is invalid or its type is unsupported.
--------------------
Error code: 3
Module: 7
LineInfo: 33004b92f00b77de
Fields: 
Message: Read error.
--------------------
Error code: 2
Module: 4
LineInfo: d18a9c757ef132f0
Fields: 
Message: The end of the file has been reached.
--------------------
35    Error    14.01.2016 10:33:15    Failed to open the backup location.
Additional info: 
--------------------
Error code: 14
Module: 64
LineInfo: a1d3981537c68710
Fields: 
Message: Failed to open the backup location.
--------------------
36    Warning    14.01.2016 10:33:15    Failed to delete empty archive 'avfs:/smb?//10.10.100.189/sltbrevmdr01/#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/C8E039E3-7ACC-EBEC-1176-F02FC28EE0D2?archive_name%3dEntwicklungsserver'.
Additional info: 
--------------------
Error code: 10
Module: 435
LineInfo: 555b5abba095035a
Fields: 
Message: Failed to delete empty archive 'avfs:/smb?//10.10.100.189/sltbrevmdr01/#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/C8E039E3-7ACC-EBEC-1176-F02FC28EE0D2?archive_name%3dEntwicklungsserver'.
--------------------
Error code: 128
Module: 161
LineInfo: 6ef4be227eff55a2
Fields: 
Message: Failed to delete archives.
--------------------
Error code: 72
Module: 161
LineInfo: 266faa7c48e3158a
Fields: 
Message: Failed to delete the backup archives. Operation parameters: acronis
--------------------
Error code: 14
Module: 64
LineInfo: a1d3981537c68710
Fields: 
Message: Failed to open the backup location.
--------------------
37    Information    14.01.2016 10:33:15    Task 'Sicherung Entwicklungsserver Dual Destination' changed its state from 'running' to 'idle'.
38    Error    14.01.2016 10:33:15    Task 'Sicherung Entwicklungsserver Dual Destination' failed: 'Failed to replicate backups.
Additional info: 
--------------------
Error code: 11
Module: 435
LineInfo: 555b5abba0950441
Fields:  $module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe
Message: Failed to replicate backups.
--------------------
Error code: 115
Module: 161
LineInfo: ebe260f08eb372aa
Fields: 
Message: Failed to replicate backups.
--------------------
Error code: 2
Module: 218
LineInfo: cd07f9d978d3a2a3
Fields: 
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: e1f642d4fc709790
Fields:  $module : C:\Program Files (x86)\Common Files\Acronis\vmProtectAgent\vmProtectService.exe
Message: Failed to replicate slices.
--------------------
Error code: 706
Module: 64
LineInfo: d143f4885f91ef31
Fields: 
Message: Failed to replicate backup.
--------------------
Error code: 1
Module: 64
LineInfo: d143f4885f91f0b3
Fields: 
Message: The archive is invalid or its type is unsupported.
--------------------
Error code: 3
Module: 7
LineInfo: 33004b92f00b77de
Fields: 
Message: Read error.
--------------------
Error code: 2
Module: 4
LineInfo: d18a9c757ef132f0
Fields: 
Message: The end of the file has been reached.
--------------------'.

 

I will open a support case.

Thanks and best regards.