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ESXi Configuration Backup is failing

Beginner
Posts: 4
Comments: 1

I'm running ESXi version 6.0.0 (3620759) and have been able to backup the ESXi configurations without a problem. After the last routine ESXi patch update, I'm getting the following error messages everytime I try to backup the ESXi configuration:

Task 'Backup of VM1' failed: 'The backup operation has failed on ESXi host 'vm1.domain.com'.
Additional info: 
--------------------
Error code: 13
Module: 458
LineInfo: 60d54fe10d95ecf8
Fields: $module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe
Message: The backup operation has failed on ESXi host 'vm1.domain.com'.
--------------------
Error code: 9
Module: 458
LineInfo: 268dac6975739eb0
Fields: 
Message: Failed to connect to ESXi server 'vm1.domain.com' using SSH.
--------------------'.

I have checked to make sure that SSH, ESXi Shell and Direct Console UI is enabled on the host VMware server. I have also made sure the server is not in lockdown mode. I can successfully ssh (connect and authenticate) to the VMware server from the server Acronis is running on. I have also recreated the backup task (which is passing ssh authentication just fine). I have even rebooted the VMware server and the server Acronis is running on, but that made no difference.

At this point I'm out of ideas.

Btw, Acronis backup for VMware is running version 9.2 (10535) on Windows 2012 R2.

Any help would be appreciated.

 

Thanks

JB

 

 

Beginner
Posts: 0
Comments: 1

hi we have this issue as well and when i check for updates, it says we are current. Is there a seperate patch available ?

Acronis Program Manager
Posts: 22
Comments: 3048

Hi Tom,

Please check your private messages. I'll send you the link shortly.

Thank you.

Beginner
Posts: 1
Comments: 1

Hi Vasily,

We too are seeing this issue with build 10571 and ESXi 5.5.0 4722766.  A link to build 10593 that resolves this issue per KB59154 would be appreciated.

Uli
Beginner
Posts: 0
Comments: 1

Hi Vasily,

after upgrading 5 ESXi 5.1 Hosts to 5.1.0(3872664), I was greeted this morning with the same message mentioned in this thread while being on Version Acronis Build 9.2.10571.

Would it be possible for you to provide me with a link to 10593 too? 10571 is the latest Version shown under downloads for me.

Thank you,

cheers,

Uli

Beginner
Posts: 0
Comments: 1

Hi everybody,

my Acronis-Appliance is reporting the same SSH-issue. Unfortunatly i can only download the last Build 10571. It would be great if someone can provide me the download link for the current build 10593, because i want to avoid the reinstall of Acronis Backup for VMware.

Many thanks!

Beginner
Posts: 0
Comments: 1

Hi all,

I'm experiencing the same issue https://kb.acronis.com/content/59145

There is still no link to download the build 10593, I would appreciate the download link as I can only get the latest build from My downloads page. Thank you.

Beginner
Posts: 0
Comments: 2

Hello,
Can you give me the download link of version 10593 because I only see the 10571 in the download of "my account"

Best regards,
Olivier

Beginner
Posts: 0
Comments: 1

Hi,

Can you please send me the link for the latest build 10593+ ? I only see the 10571 in the download of "my account" ((

Beginner
Posts: 0
Comments: 1

Hello,

We have the same issue(https://kb.acronis.com/content/59145). Could you send me a PM with the link and instructions too please?

Thanks in advance.

Regards

Eric

Beginner
Posts: 0
Comments: 1

I have the same issue with vmprotect 7 after updating to ESXi 5.0 patch 3982828.

Is there a patch that can help me?

In reply to by Theresa Carl

Acronis Program Manager
Posts: 22
Comments: 3048

Theresa Carl,

I'm afraid there are no patches for this issue for such old versions as Acronis vmProtect 7 or Acronis vmProtect 8. You'll need to upgrade to make it work with the latest patches from VMware.

Thank you.

Beginner
Posts: 0
Comments: 1

Hi,

Same problem reported by other people after updating ESXI to latest security patches

I only see the Acronis Backup for VMware 9 (Acronis vmProtect 9) v10571 in the download of "my account".... it possible a PM with the download link of version 10593?

 

Thanks in advance for your response.

 

Beginner
Posts: 0
Comments: 1

Hi,

Same problem, It possible a PM with link of version 10593?.

 

 

Thanks.

Beginner
Posts: 0
Comments: 2

Hello,
I currently have version 10593 installed but backup the esxi failed (6.0.0 3825889) with errors (13, 21, 22).
I also tested with a fresh install of acronis 10593, same result.
The 10593 and 10593+ are the same version or not?
I only have version 10593.

Best regard,
Olivier

Acronis Program Manager
Posts: 22
Comments: 3048

Hi Olivier,

The 10593 build is supposed to fix only the error mentioned in the original post in this thread (inability to perform SSH connection to specific ESXi builds). The errors you mention doesn't seem to be related to this problem so likely you'll need to contact our support team for assistance with the issue.

Thank you.

Beginner
Posts: 2
Comments: 4

Hi,

same problem here, is it still possible to get a link to build 10593?

Thanks.

Acronis Program Manager
Posts: 22
Comments: 3048

Hi Benjamin,

Please check your forum private messages - I've sent you the link.

Thank you.

Beginner
Posts: 2
Comments: 4

Hi Vasily,

thank you very much!

Beginner
Posts: 5
Comments: 9

Hello,

As many other users, I have the same problem and the only link to download is for version 10571. Could you send the link for the latest version (10593).

Thanks in advance,

Best regards

Forum Moderator
Posts: 95
Comments: 3560

Hello Carlos,

I've sent you the link in a private message. Let me know, if any assistance is needed.

Beginner
Posts: 1
Comments: 12

Hi,

yesterday we updated our esxi from 5.5.0 (2068190) to 5.5.0 (9919047)

After that we got the same SSH error with Acronis Backup for VMware Build 9.2.10535

Fehlercode: 13
Module: 458
Zeileninfo: 60d54fe10d95ecf8
Felder:
Nachricht: Die Backup-Aktion ist auf dem ESXi-Host '192.168.100.16:443' fehlgeschlagen.
--------------------
Fehlercode: 9
Module: 458
Zeileninfo: 268dac6975739eb0
Felder:
Nachricht: Verbindung mit dem ESXi-Server '192.168.100.16:443' per SSH fehlgeschlagen.

Is it possible to get the latest build to fix this?

 

Best regards
Dieter

Beginner
Posts: 1
Comments: 12

dsp01 wrote:

Hi,

yesterday we updated our esxi from 5.5.0 (2068190) to 5.5.0 (9919047)

After that we got the same SSH error with Acronis Backup for VMware Build 9.2.10535

Fehlercode: 13
Module: 458
Zeileninfo: 60d54fe10d95ecf8
Felder:
Nachricht: Die Backup-Aktion ist auf dem ESXi-Host '192.168.100.16:443' fehlgeschlagen.
--------------------
Fehlercode: 9
Module: 458
Zeileninfo: 268dac6975739eb0
Felder:
Nachricht: Verbindung mit dem ESXi-Server '192.168.100.16:443' per SSH fehlgeschlagen.

 

Is it possible to get the latest build to fix this?

 

Best regards
Dieter

Forum Moderator
Posts: 95
Comments: 3560

Hello Dieter,

Plz check your personal messages (at the top of a forum page click on My account -> Dialogs)

Beginner
Posts: 1
Comments: 12

Thank you.

I've installed the DE version as update on the ESXi.

Unfortunaley there is an error at the end.
I cannot start the Appliance.

 

Beginner
Posts: 1
Comments: 12

attached please find the reported errors.

 

Best regards, Dieter

Attachment Size
464531-153715.pdf 73.35 KB
Forum Moderator
Posts: 95
Comments: 3560

Hello dsp01,

finding the root cause for corruption of the existing appliance would require involving the Acronis support engineers, who can conduct more in-depth investigation, which is unfortunately not possible on forums. The fastest workaround would be deploying a new appliance of the 10593 build.

Beginner
Posts: 1
Comments: 12

Dear Ekaterina,

thanks for your answer.

I've already installed a new appliance an it works again..
So this solved for me.

Bestr regards,
Dieter

Forum Moderator
Posts: 95
Comments: 3560

Thanks for the update Dieter, hope things continue to be normal for you!