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Exchange 2010 Backup Fail.....help

Thread needs solution
Beginner
Posts: 2
Comments: 0

Dear all,

What should i do? Please advise.

Backup has failed. Please check the log for additional information.
1 Information 8/14/15 1:00:01 AM Task 'Back up SVICHINA' changed its state from 'idle' to 'running'.
2 Information 8/14/15 1:00:01 AM Task 'Back up SVICHINA' was started.
3 Information 8/14/15 1:00:07 AM Backing up VM(s).
4 Information 8/14/15 1:00:08 AM Successfully connected to 'VMware ESXi 5.5.0 build-2143827'.
5 Information 8/14/15 1:00:11 AM Successfully connected to 'VMware ESXi 5.5.0 build-2143827'.
6 Error 8/14/15 1:01:43 AM The operation has failed.
Additional info:
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields:
Message: The operation has failed.
--------------------
Error code: 537
Module: 149
LineInfo: fc2924f06484b5f1
Fields:
Message: Meta collection during application-aware backup failed.
--------------------
Error code: 3003
Module: 538
LineInfo: 38b2393b56c5aa77
Fields: StringAlertId : exchange vss writer disabled
Message: Converted agent alert
--------------------
7 Information 8/14/15 1:01:55 AM Backup Archive Validation Location: avfs:/smb?//192.168.1.19/AcronisBackup/ExcSerCN.TIB Archive Type: Image Archive created: Jul 22, 2015 1:22:09 AM
8 Information 8/14/15 1:01:55 AM Pending operation 3 started: 'Validate Backup Archive'.
9 Information 8/14/15 6:23:08 AM Archive validation has successfully completed.
10 Information 8/14/15 6:23:16 AM Task 'Back up SVICHINA' changed its state from 'running' to 'idle'.
11 Error 8/14/15 6:23:16 AM Task 'Back up SVICHINA' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba095034c
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 537
Module: 149
LineInfo: fc2924f06484b5f1
Fields:
Message: Meta collection during application-aware backup failed.
--------------------
Error code: 3003
Module: 538
LineInfo: 38b2393b56c5aa77
Fields: StringAlertId : exchange vss writer disabled
Message: Converted agent alert
--------------------'.

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3742

Hi Anson,

When you run an application-aware backup there are several pre-checks performed inside the backed up VM. In your case this check failed on checking the Exchange VSS writer:

--------------------
Error code: 3003
Module: 538
LineInfo: 38b2393b56c5aa77
Fields: StringAlertId : exchange vss writer disabled
Message: Converted agent alert
--------------------'.

It could be either missing or disabled Exchange VSS writer (can be checked with "vssadmin list writers" command) or specific state of this writer if it is present. The Exchange VSS writer must be in "stable" state (not "waiting for completion" or anything else).

If the writer is in "stable" state then you should contact our support team for futher assistance and investigation.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager