Exchange 2010 Mailbox Restore Failed

Thread needs solution
Todd
Beginner
Posts: 1
Comments: 0

I am getting the following error:

Task 'Exchange Items Extract (mailboxes)_06/26/2014 12:55:06' failed: 'Failed to extract items '{ arx://is/AIPM%20Mail%20Emailserver/ict%40aipm.gov.au }' from backup 'arl:/8B2C21B9-ECB2-4D71-89EA-12ECD3C87ADC/A02182FB-E1E7-4A0C-96D3-436AA4549B21/C139A051-1A72-24AC-7E49-006DFA9CB740/CC4CC8D6-D834-1E9F-A8E0-5C8DA6371704' to location 'avfs:/smb?//management/Synology/Acronis/Emailserver/'.
Additional info:
--------------------
Error code: 39
Module: 464
LineInfo: 583e5512760ed86e
Fields:
Message: Failed to extract items '{ arx://is/AIPM%20Mail%20Emailserver/ict%40domain.com }' from backup 'arl:/8B2C21B9-ECB2-4D71-89EA-12ECD3C87ADC/A02182FB-E1E7-4A0C-96D3-436AA4549B21/C139A051-1A72-24AC-7E49-006DFA9CB740/CC4CC8D6-D834-1E9F-A8E0-5C8DA6371704' to location 'avfs:/smb?//management/Synology/Acronis/Emailserver/'.
--------------------
Error code: 1
Module: 464
LineInfo: 5330d38fa426abfd
Fields:
Message: Failed to mount the backup (URI: 'arl:/8B2C21B9-ECB2-4D71-89EA-12ECD3C87ADC/A02182FB-E1E7-4A0C-96D3-436AA4549B21/C139A051-1A72-24AC-7E49-006DFA9CB740/CC4CC8D6-D834-1E9F-A8E0-5C8DA6371704').
--------------------
Error code: 52
Module: 464
LineInfo: d12f1cc7d6c6231f
Fields:
Message: Failed to get the resource pool with ID '0C27BD38-E992-D09B-DCD5-A8D983EF2127'. The resource pool has been probably deleted.
--------------------
Error code: 23
Module: 464
LineInfo: d12f1cc7d6c62336
Fields:
Message: Failed to find object '0C27BD38-E992-D09B-DCD5-A8D983EF2127' of type 'instance'.
--------------------'.

Thu, 06/26/2014 - 04:00
0 Users found this helpful
Vasily Semyonov
Acronis Program Manager
Posts: 22
Comments: 3771

Hi Todd,

It appears that the settings for temporary VM location became outdated (the previous resource pool name/location was changed). You should go to Configure->Restore Settings->Exchange settings and set up proper values such as ESXi host, resource pool and datastore to be used for temporary VM (which is used for Exchange items recovery).

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Thu, 06/26/2014 - 09:46

Best regards,
Vasily
Acronis Virtualization Program Manager

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/

Hanns Leag
Beginner
Posts: 4
Comments: 3

Hello Vasily,

I am getting the same error as Todd, using ESXi 5.5 and Acronis Backup VMware Agent (Build 9.2.10535).
I have already checked https://kb.acronis.com/content/31411 but the configuration is exactly as described.

Any ideas on that?

 

 

Thu, 02/18/2016 - 08:37
Vasily Semyonov
Acronis Program Manager
Posts: 22
Comments: 3771

Hi Hanns,

Assuming that you're trying to run Exchange items recovery and get exactly the same error - it makes sense to localize the issue by trying to select a different resource pool (if applicable) and/or different datastore. The problem may also be related to different cause and in this case it likely will require further investigation. Please contact our support team for assistance and remember to quote the exact error you get.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Thu, 02/18/2016 - 08:54

Best regards,
Vasily
Acronis Virtualization Program Manager

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/