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Exchange item recovery "failed to enumerate items" when mounting

Thread needs solution
JoV
Beginner
Posts: 5
Comments: 7

Hi

We recently upgraded our vmWare servers to v6. Since then, for Exchange backups, it is only possible to restore Exchange server item and mailboxes that were created after this. Backups created before this date now fail on mounting the temporary server (full error log below). We are running vmProtect (latest version) and Exchange 2010. Full server recovery still works ok on the older backups. Is there anything we can do to be able to restore at mailbox item level from our older backups?

Failed to enumerate items (MountID: 'BA807F21-65C5-4089-93BC-3C7FB5F7448A', ParentURI: 'arx://is/Public%20Folders%20on%20ServerZZ/Public%20Folders').
Additional info:
--------------------
Error code: 2
Module: 464
LineInfo: 583e5512760ed7db
Fields:
Message: Failed to enumerate items (MountID: 'BA807F21-65C5-4089-93BC-3C7FB5F7448A', ParentURI: 'arx://is/Public%20Folders%20on%20ServerZZ/Public%20Folders').
--------------------
Error code: 1
Module: 464
LineInfo: 5330d38fa426abfd
Fields:
Message: Failed to mount the backup (URI: 'arl:/030658B2-C3C4-4E73-AD60-A6BF81EB2C8F/E601AD75-88D1-41AB-A3D0-687A6FE20B42/F045B8E1-2C9D-3DE7-3A91-ECCF43F2B2B2/AC9AD471-5DD6-9A6C-5704-68E96CAA9F58').
--------------------
Error code: 9
Module: 405
LineInfo: 476adbf26d208b4b
Fields:
Message: Failed to publish virtual machine.
--------------------
Error code: 6
Module: 405
LineInfo: 476adbf26d2088e1
Fields:
Message: Failed to emulate virtual machine's disks.
--------------------
Error code: 44
Module: 83
LineInfo: 26eed62d2c1407e3
Fields:
Message: Failed to obtain server object 'config.hardware.device' (vm-1647).
--------------------

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3742

Hi,

This error is related to running VM from backup process which is a part of Exchange items recovery. In older builds of Acronis Backup for VMware (prior to 10535) there was a problem mounting VMs with virtual hardware version 10 on ESXi 5.5 or higher. This problem (internal ID: TTASK-7742) should be fixed already in 10535 (latest) build available from our website. If update doesn't help please contact our support team with reference to this thread.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

JoV
Beginner
Posts: 5
Comments: 7

Thanks Vasily. I have contacted support as we are already running 10535.

Jo