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Exechange 2010 Backup Fail

Beginner
Posts: 2
Comments: 0

Dear all,

I get fail to backup. Please advise. thank

[Log]

Backup has failed. Please check the log for additional information.

1    Information    2/17/17 11:13:09 AM    Task 'Exchange Server Backup' changed its state from 'idle' to 'running'.

2    Information    2/17/17 11:13:09 AM    Task 'Exchange Server Backup' was started.

3    Information    2/17/17 11:13:16 AM    The archive 'ExecSQLSer' is missing. New archive is created.

4    Information    2/17/17 11:13:16 AM    Backing up VM(s).

5    Information    2/17/17 11:13:17 AM    Successfully connected to 'VMware ESXi 5.5.0 build-2143827'.

6    Information    2/17/17 11:13:21 AM    Successfully connected to 'VMware ESXi 5.5.0 build-2143827'.

7    Information    2/17/17 11:16:29 AM    Meta collection started for application: Active Directory

8    Information    2/17/17 11:16:29 AM    Collected meta backup started for application: Active Directory

9    Information    2/17/17 11:17:46 AM    Meta collection started for application: Microsoft Exchange Server

10    Information    2/17/17 11:24:50 AM    Retrying SOAP error '12'

11    Information    2/17/17 11:25:53 AM    Retrying SOAP error '12'

12    Information    2/17/17 11:28:30 AM    Retrying SOAP error '12'

13    Error    2/17/17 11:32:20 AM    The operation has failed.

Additional info:

--------------------

Error code: 26

Module: 100

LineInfo: 48afbd3608a410ca

Fields:

Message: The operation has failed.

--------------------

Error code: 537

Module: 149

LineInfo: fc2924f06484b5f1

Fields:

Message: Meta collection during application-aware backup failed.

--------------------

Error code: 3

Module: 548

LineInfo: d15400b5b8e12078

Fields:

Message: Failed to execute backup agent command --archive_path

--------------------

Error code: 24

Module: 470

LineInfo: 5297fa223fd4241d

Fields:  $module : C:\Users\Administrator.SVICHINA\AppData\Local\Temp\8E9606E9-E118-4A83-811B-C41D362F798E\exchange_backup_agent.exe

Message: Failed to process command line on Agent Server side. See logs for details.

--------------------

Error code: 1

Module: 470

LineInfo: dd1e7a681d3fe6b4

Fields:  $module : C:\Program Files (x86)\Acronis\vmProtect\ExchangeBackupAgent\BackupAgentCom.exe

Message: Failed to process command 'CollectMeta'.

--------------------

Error code: 48

Module: 91

LineInfo: 242a88b9f8d1f541

Fields:  $module : C:\Program Files (x86)\Acronis\vmProtect\ExchangeBackupAgent\BackupAgentCom.exe

Message: Failed to process the Microsoft Exchange item.

--------------------

Error code: 701

Module: 91

LineInfo: 4940e97dcf018af5

Fields:

Message: A system error has occurred.

--------------------

Error code: 65520

Module: 0

LineInfo: bd28fdbd64edb8c4

Fields:  code : 2147549460

Message: The requested object does not exist

--------------------

14    Warning    2/17/17 11:32:55 AM    Failed to execute backup agent command --backup-finished

Additional info:

--------------------

Error code: 3

Module: 548

LineInfo: d15400b5b8e120a9

Fields:

Message: Failed to execute backup agent command --backup-finished

--------------------

Error code: 24

Module: 470

LineInfo: 5297fa223fd4241d

Fields:  $module : C:\Users\Administrator.SVICHINA\AppData\Local\Temp\8E9606E9-E118-4A83-811B-C41D362F798E\exchange_backup_agent.exe

Message: Failed to process command line on Agent Server side. See logs for details.

--------------------

Error code: 1

Module: 470

LineInfo: dd1e7a681d3fe6b4

Fields:  $module : C:\Program Files (x86)\Acronis\vmProtect\ExchangeBackupAgent\BackupAgentCom.exe

Message: Failed to process command 'Log Truncation'.

--------------------

Error code: 300

Module: 470

LineInfo: fc0971706d90faa0

Fields:  $module : C:\Program Files (x86)\Acronis\vmProtect\ExchangeBackupAgent\BackupAgentCom.exe

Message: Failed to send the backup result to the VSS service.

--------------------

Error code: 65520

Module: 0

LineInfo: bd28fdbd64edb8bf

Fields:  code : 2147942402

Message: The system cannot find the file specified

--------------------

15    Information    2/17/17 11:33:03 AM    Task 'Exchange Server Backup' changed its state from 'running' to 'idle'.

16    Error    2/17/17 11:33:03 AM    Task 'Exchange Server Backup' failed: 'Failed to create a backup.

Additional info:

--------------------

Error code: 3

Module: 435

LineInfo: 555b5abba095034c

Fields:

Message: Failed to create a backup.

--------------------

Error code: 32786

Module: 114

LineInfo: 28314c961de7d337

Fields:

Message: Failed to prepare for backing up.

--------------------

Error code: 353

Module: 149

LineInfo: a71592046cb2c5f6

Fields:

Message: Failed to back up the group.

--------------------

Error code: 2

Module: 218

LineInfo: 338a407ad20e0987

Fields:

Message: Error occurred while running the backup and recovery engine.

--------------------

Error code: 537

Module: 149

LineInfo: fc2924f06484b5f1

Fields:

Message: Meta collection during application-aware backup failed.

--------------------

Error code: 3

Module: 548

LineInfo: d15400b5b8e12078

Fields:

Message: Failed to execute backup agent command --archive_path

--------------------

Error code: 24

Module: 470

LineInfo: 5297fa223fd4241d

Fields:  $module : C:\Users\Administrator.SVICHINA\AppData\Local\Temp\8E9606E9-E118-4A83-811B-C41D362F798E\exchange_backup_agent.exe

Message: Failed to process command line on Agent Server side. See logs for details.

--------------------

Error code: 1

Module: 470

LineInfo: dd1e7a681d3fe6b4

Fields:  $module : C:\Program Files (x86)\Acronis\vmProtect\ExchangeBackupAgent\BackupAgentCom.exe

Message: Failed to process command 'CollectMeta'.

--------------------

Error code: 48

Module: 91

LineInfo: 242a88b9f8d1f541

Fields:  $module : C:\Program Files (x86)\Acronis\vmProtect\ExchangeBackupAgent\BackupAgentCom.exe

Message: Failed to process the Microsoft Exchange item.

--------------------

Error code: 701

Module: 91

LineInfo: 4940e97dcf018af5

Fields:

Message: A system error has occurred.

--------------------

Error code: 65520

Module: 0

LineInfo: bd28fdbd64edb8c4

Fields:  code : 2147549460

Message: The requested object does not exist --------------------'.

Forum Star
Posts: 22
Comments: 2591

Top

Hi,

The problem occurs while collecting Exchange meta informaion from inside the VM and is related to specifics in particular Exchange installation (probably some registry inconsistency). You should contact our support team for assistance with the issue, since likely a custom fix will be required. Remember to collect AcronisInfo report from inside the VM (use this version of the tool to capture the report).

P.S. The temporary workaround would be to disable application-aware processing for this VM in backup plan settings (4th step -> disable application processing). This would let you to at least back up entire VM.

Thank you.