failed to decrypt data of the credentials
Thread needs solution

We are intermittently getting a pop up message on both of our Acronis vmProtect (9.2.10535) appliances during backup or recovery jobs. They seem to run through ok and it doesn't seem to be causing any problems, but the message starts with "failed to decrypt data of the credentials" followed by "A key holder error occurred", then "Failed to retrieve object access information". The event code at the end is 0x019D0074+0x019D0013+0x00F8800A+0x0075000B
Can you shed any light on why this keeps popping up?
Many thanks
Mon, 01/18/2016 - 16:07
Products:
Acronis Backup for VMware
Best regards,
Vasily
Acronis Virtualization Program Manager
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