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Failed to open .VMX

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Posts: 6
Comments: 8


I'm running vmProtect 8 and I'm trying to backup my Windows Server 2008 R2 machine but it wont work.
I get this error:

Task 'Backup Win-2008' failed: 'Failed to create a backup.
Additional info:
Error code: 3
Module: 435
LineInfo: 555b5abba09501af
Fields: $module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe
Message: Failed to create a backup.
Error code: 32786
Module: 114
LineInfo: 28314c961de7d32e
Message: Failed to prepare for backing up.
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Message: Failed to back up the group.
Error code: 2
Module: 218
LineInfo: cd07f9d978d3a2a3
Message: Error occurred while running the backup and recovery engine.
Error code: 1080
Module: 1
LineInfo: d1ab7fa1e56ec832
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\vmProtectAgent\vmProtectService.exe
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec9b9
Message: Failed to perform the requested operation.
Error code: 103
Module: 83
LineInfo: a859dd78cc91defd
Message: Failed to open the virtual machine ([local-ds-1_ESX-6-4 (66)] Win-2008/Win-2008.vmx).
Error code: 253
Module: 83
LineInfo: c7610e0a857bedf4
Message: VMware error: 'Remote method call failed.'.
Error code: 32
Module: 0
LineInfo: c7610e0a857bedf4
Message: Awaiting task 'CreateSnapshot' has failed. Reason: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..

I don't know what the problem is, if it's the machine itself or if it's something with vmProtect. I have a Windows Server 2012 on the same host and I can make a backup of that one without any problems.

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Posts: 31
Comments: 1272

Hello PatricF,

Thank you for posting your question in our forum.

In most situations it is very useful to reinstall the VMware Tools on the affected machine. Also please check the VMware logs to ensure, that the snapshot itself is done correct. Please check this article to see, how to check the correct settings for the virtual guest system.

If this does not help, please contact support. See more information about this process in our Customer Handbook.

If there is anything else, we can do for you, please let me know.

Thank you.