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Need help with backup failed (acronis for vmware)

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Beginner
Posts: 2
Comments: 2

Hello,

We have Acronis for Vmware and our backup is failing with logs below. How do I interpret as to what's going on and why it's failing just by looking at the logs below. Is there a tool or something to interpret these logs. I want to be independent in troubleshooting in Acronis backup failure and don't want have to reach out for help for every failure. Thanks so much for your time and help. Appreciate 

 

Task 'All-VM-ServersbutFS' failed: 'Failed to create a backup.
Additional info: 
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields: 
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields: 
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields: 
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields: 
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 239
Module: 83
LineInfo: b7e5b06ccbf4eac0
Fields: 
Message: Failed to execute agent 'cscript /NoLogo A36D0BF7-6BE3-43D7-8FD0-21FA6BD601FE.js' with parameters '{ }'.
--------------------
Error code: 240
Module: 83
LineInfo: a83807079d0431a
Fields: 
Message: Failed to run script 'cd "C:\Users\ADMINI~1.CA\AppData\Local\Temp\74E8DF3F-4A27-44C8-94E8-542407DC64E5\" && cscript /NoLogo A36D0BF7-6BE3-43D7-8FD0-21FA6BD601FE.js >0A1FA542-9557-41C1-965E-BE79CDBCFF35'.
--------------------
Error code: 139
Module: 83
LineInfo: a83807079d04314
Fields: RetCode : 1
Message: 
--------------------'.

0 Users found this helpful
Beginner
Posts: 2
Comments: 2

#1

Thanks for all your help

Beginner
Posts: 2
Comments: 2

#2

is this forum active anymore? . No reponse.

 

Acronis - where do I go for help?  i dont have an active support membership and I am stuck. Please help, someone. 

Forum Moderator
Posts: 123
Comments: 4713

#3

Hello Samir,

thank you for your posting! I'm afraid there is no tool that could help to interpret our log files, bu I'll try to help you find the root cause for the issue.

The error message you receive is rather generic, so to localize the issue we'd need more details on your environment:

- ESX version
- Acronis product version (build) which is in use
- is Application-aware backup enabled in the backup plan? If yes, what MS applications are protected (Exchange, SQL, AD)?
- Does the issue occur to one particular VM or to multiple VMs? 

Could you also attach the whole operation log to this thread (Click Show logs in the View tab of the Acronis Backup for VMware main ribbon menu to open the Logs page. Then find the log from the failing operation and click Save to File

Some general troubleshooting information is also available in https://kb.acronis.com/content/46900

Thank you,