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online backup failed

Thread needs solution
Forum Member
Posts: 37
Comments: 47

Hi,

Over the last two days, all of my online backup were failed. I've restarted the appliance and confirmed my internet connection were stable. Is there any problem with your cloud storage?

Thanks,
Aldous

Please see below one of the log file:

Backup has failed. Please check the log for additional information.
1 Information 9/10/15 1:00:01 AM Task 'Online Backup (BTISERVER_PW)' changed its state from 'idle' to 'running'.
2 Information 9/10/15 1:00:01 AM Task 'Online Backup (BTISERVER_PW)' was started.
3 Information 9/10/15 1:06:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae57097
Fields:
Message: Request timeout.
--------------------
4 Information 9/10/15 1:11:34 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
5 Information 9/10/15 1:17:04 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
6 Information 9/10/15 1:23:11 AM Backup deletion
7 Information 9/10/15 3:11:55 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 222
Module: 152
LineInfo: 13a2655379787aca
Fields:
Message: Internal error: Cannot establish the connection.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 111
Message: Connection refused
--------------------
8 Information 9/10/15 3:19:06 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae57097
Fields:
Message: Request timeout.
--------------------
9 Information 9/10/15 3:39:13 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae57097
Fields:
Message: Request timeout.
--------------------
10 Warning 9/10/15 8:18:55 AM Write error.
Additional info:
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4ed
Fields:
Message: Write error.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae57097
Fields:
Message: Request timeout.
--------------------
11 Information 9/10/15 8:18:56 AM Backing up VM(s).
12 Warning 9/10/15 8:18:56 AM Failed to delete the backups. Location login: OnlineBackup1@brokerteam.ca
Additional info:
--------------------
Error code: 87
Module: 161
LineInfo: 3e3e2e01da6484a3
Fields:
Message: Failed to delete the backups. Location login: OnlineBackup1@brokerteam.ca
--------------------
Error code: 119
Module: 161
LineInfo: 6ef4be227eff5581
Fields:
Message: Failed to delete recovery points.
--------------------
Error code: 68
Module: 161
LineInfo: 266faa7c48e31604
Fields:
Message: Failed to delete the backups. Location login OnlineBackup1@brokerteam.ca
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4ed
Fields:
Message: Write error.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae57097
Fields:
Message: Request timeout.
--------------------
13 Information 9/10/15 8:18:56 AM Successfully connected to 'VMware vCenter Server 5.5.0 build-2442329'.
14 Information 9/10/15 8:18:56 AM Successfully connected to 'VMware ESXi 5.5.0 build-2403361' through VMware vCenter Server.
15 Information 9/10/15 8:18:56 AM Successfully connected to 'VMware ESXi 5.5.0 build-2403361' through VMware vCenter Server.
16 Information 9/10/15 8:18:57 AM Successfully connected to 'VMware vCenter Server 5.5.0 build-2442329'.
17 Information 9/10/15 8:35:39 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
18 Information 9/10/15 8:41:09 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
19 Information 9/10/15 8:46:39 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
20 Information 9/10/15 8:50:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 222
Module: 152
LineInfo: 13a2655379787aca
Fields:
Message: Internal error: Cannot establish the connection.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 111
Message: Connection refused
--------------------
21 Information 9/10/15 8:56:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
22 Information 9/10/15 9:01:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
23 Information 9/10/15 9:07:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
24 Information 9/10/15 9:12:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
25 Information 9/10/15 9:18:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
26 Information 9/10/15 9:23:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
27 Information 9/10/15 9:29:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
28 Information 9/10/15 9:34:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
29 Information 9/10/15 9:40:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
30 Information 9/10/15 9:45:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
31 Information 9/10/15 9:51:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
32 Information 9/10/15 9:56:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
33 Information 9/10/15 10:02:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
34 Information 9/10/15 10:07:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
35 Information 9/10/15 10:13:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
36 Information 9/10/15 10:18:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
37 Information 9/10/15 10:24:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
38 Information 9/10/15 10:29:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
39 Information 9/10/15 10:35:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
40 Information 9/10/15 10:40:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
41 Information 9/10/15 10:46:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
42 Information 9/10/15 10:51:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
43 Information 9/10/15 10:57:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
44 Information 9/10/15 11:02:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
45 Information 9/10/15 11:08:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
46 Information 9/10/15 11:13:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
47 Information 9/10/15 11:19:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.196:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
48 Information 9/10/15 11:24:31 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.195:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
49 Information 9/10/15 11:30:01 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 202
Module: 295
LineInfo: d355f41e7bb8cef2
Fields:
Message: Failed to interact with server '4.53.56.198:44445'.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------
50 Warning 9/10/15 11:45:02 AM The archive was successfully recreated.
51 Information 9/10/15 11:50:02 AM Task 'Online Backup (BTISERVER_PW)' changed its state from 'running' to 'idle'.
52 Error 9/10/15 11:50:02 AM Task 'Online Backup (BTISERVER_PW)' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 93
Module: 161
LineInfo: 3e3e2e01da6484d0
Fields:
Message: Failed to find the backup archive. Operation parameters: , avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/29E5BF9D-F28E-5D70-FF8C-E622FF0DF55E?archive_name%3dBTISERVER-PW, OnlineBackup1@brokerteam.ca
--------------------
Error code: 125
Module: 161
LineInfo: 6ef4be227eff5600
Fields:
Message: Failed to find archive in cache layer.
--------------------
Error code: 7
Module: 161
LineInfo: bd0bef9bf345adb
Fields:
Message: Failed to find the backup archive. Operation parameters: ,...,avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/29E5BF9D-F28E-5D70-FF8C-E622FF0DF55E?archive_name%3dBTISERVER-PW
--------------------
Error code: 106
Module: 161
LineInfo: bd0bef9bf3459b0
Fields:
Message: Cannot open archive 'avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/29E5BF9D-F28E-5D70-FF8C-E622FF0DF55E?archive_name%3dBTISERVER-PW' because it is missing or corrupted.
--------------------
Error code: 203
Module: 295
LineInfo: d355f41e7bb8cf2f
Fields:
Message: Internal error: Failed to get the online subaccount files list.
--------------------
Error code: 402
Module: 152
LineInfo: 3fd7f6d0cae56fd4
Fields:
Message: Request timeout expired.
--------------------'.

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3098

Hi Aldous,

I've checked with our Acronis Cloud team and can confirm that there were problems with the FES (front-end-server) server in the datacenter your account is bind to in the past 2 days. These issues have been just fixed. The backups should be running fine as of today - if not then it's a different issue and you should contact our support team for assistance.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Acronis Program Manager
Posts: 22
Comments: 3098

Hi Aldous,

As it turned out the problem is bigger than we though originally. It is related to online backup certificate retrieval from our servers and affects multiple customers already. We're now looking for possible solutions to fix it on server (our) side without involving client software update. I'll leave a comment here once the problem is resolved.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Forum Member
Posts: 37
Comments: 47

Thanks Vasily.

Beginner
Posts: 0
Comments: 4

We are also having the same issue. I've called support 6 times to be in queue for 30 minutes and the line drops. I was on chat support when the technician went to go check something and never came back.

Support seems very horrible.

I did notice that when logging into the cloud through the software, I can see all my backups, but when checking through the acronis website, it says my online cloud is empty. This is causing huge issues with my backup schedule and kicking off jobs that are scheduled for night time are occurring in the middle of the work day, once dual-destination finally fails.

Acronis Program Manager
Posts: 22
Comments: 3098

Hi Aaron,

The Acronis Backup for VMware archives stored in cloud can be checked through installed software only, i.e. you can't browse them via online service. This feature is planned for the next version only. However I've checked your account and it is bind to our "US2" datacenter which is affected by the issue described in the original post in this thread so the other symptoms you describe seem to be related to this problem. The typical symptom is constant loading of online backup location (see sample screen shot in attach). This is the problem we're working on right now.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Attachment Size
299880-122644.png 40.47 KB
Acronis Program Manager
Posts: 22
Comments: 3098

Hi everyone,

We've created a fix for the problem and uploaded it to our test datacenter to confirm that it works. After the confirmation the fix will be uploaded to the affected production datacenter (US2). I'll update the thread once it's done.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 4

Vasily,
What's the status on this?
Thanks.

Acronis Program Manager
Posts: 22
Comments: 3098

Hi Aaron,

We've confirmed the fix for several affected products (the problem does not only affect Acronis Backup for VMware) on our test datacenter and are planning to finalize the testing today - immediately after that (unless some other problem is found which is unlikely) we will roll up the fix onto US2 datacenter.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Forum Member
Posts: 37
Comments: 47

Hi Vasily,

Just received email from Andrey Maslov @Acronis saying that the issue has been fixed. Unfortunately, I'm still getting the same error when I login via Acronis Backup for VMware under Recovery Point. I've replied Andrey's email but I just want to also reported here. Please see the error below. Thanks,

Aldous

---------------
Error below
---------------
Code: 27066484 (0x019D0074)
Line: 836463A653DED97A
Message: An error has occurred while executing command 'file_browse_async'.
============

Code: 27066458 (0x019D005A)
Line: AC471D05F22A8C7A
Message: An error has occurred while getting archives for path: 'avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26provider%3dAcronis'.
============

Code: 27787267 (0x01A80003)
Line: 10F02767C7826B20
Message: Failed to get the archives list.
============

Code: 10551366 (0x00A10046)
Line: 3E3E2E01DA648360
Message: Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
============

Code: 10551416 (0x00A10078)
Line: 6EF4BE227EFF5484
Message: Failed to get archive URIs from cache layer.
============

Code: 10551366 (0x00A10046)
Line: BD0BEF9BF3458E7
Message: Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
============

Code: 19333319 (0x012700C7)
Line: 68F47D89A6C2B90D
Message: An error occurred while opening the online storage as directory.
============

Code: 9962272 (0x00980320)
Line: 6B2E054C82443406
Message: Failed to get the account information from database. Check if the account is valid.

Acronis Program Manager
Posts: 22
Comments: 3098

Hi Aldous,

We've applied the main fix to all affected datacenters, so the original "Timeout has expired" problem is resolved. The remaining issue ("ailed to get the account information from database. Check if the account is valid.") is affecting only several accounts including yours one and we will fix it separately on our side - the problem has to deal with online backup certificate files publishing. You will get notification from our support team once this is also fixed.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Acronis Program Manager
Posts: 22
Comments: 3098

Aldous,

We've fixed the remaining issue ("ailed to get the account information from database. Check if the account is valid.") for yours and several other accounts. Can you please check and confirm it on your side? The problem should be gone.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Forum Member
Posts: 37
Comments: 47

Hi Vasily,

I still get the error. Just in case this is account by account fix, the account that I am using for my online backup is OnlineBackup1@brokerteam.ca

Please see the following the errors that I'm getting

Thanks,
Aldous

-------------
Code: 27066484 (0x019D0074)
Line: 836463A653DED97A
Message: An error has occurred while executing command 'file_browse_async'.
============

Code: 27066458 (0x019D005A)
Line: AC471D05F22A8C7A
Message: An error has occurred while getting archives for path: 'avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26provider%3dAcronis'.
============

Code: 27787267 (0x01A80003)
Line: 10F02767C7826B20
Message: Failed to get the archives list.
============

Code: 10551366 (0x00A10046)
Line: 3E3E2E01DA648360
Message: Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
============

Code: 10551416 (0x00A10078)
Line: 6EF4BE227EFF5484
Message: Failed to get archive URIs from cache layer.
============

Code: 10551366 (0x00A10046)
Line: BD0BEF9BF3458E7
Message: Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
============

Code: 19333319 (0x012700C7)
Line: 68F47D89A6C2B90D
Message: An error occurred while opening the online storage as directory.
============

Code: 9962272 (0x00980320)
Line: 6B2E054C82443406
Message: Failed to get the account information from database. Check if the account is valid.

Acronis Program Manager
Posts: 22
Comments: 3098

Hi Aldous,

Thank you for the update. We're now double-checking the fixes we've made - looks like something went wrong unfortunately.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 4

This is resolved for me. Now, I just need to get compensated for the downtime + extra for the duration. Almost 6 weeks without online backup is absolutely unacceptable.
AV

Acronis Program Manager
Posts: 22
Comments: 3098

Hi Aaron,

The downtime caused by problems on our side will be of course compensated to all affected accounts (the type/amount of compensation will be decided separately). Please contact our support team for the details.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 4

This has started happening again.

A