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Password lost

Thread needs solution
Beginner
Posts: 5
Comments: 1

Hi

I have forgotten the admin password of my Acronis Backup for VMware.

Exists a method in order to recover or reset the password?

Thank You

Gaetano

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3206

#1

Hi Gaetano,

It is possible to reset the password for virtual appliance to default one ("root"), though the instructions are relatively complicated. I've sent you the details in a private message and if you're having troubles following them, please contact our support team for assistance.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Beginner
Posts: 5
Comments: 1

#2

Thank You Vasily,

I try

Best Regards

Gaetano

Beginner
Posts: 1
Comments: 5

#3

Hi Vasily,

I have the same problem. Can you send me the instructions, too?

Thank you

Acronis Program Manager
Posts: 22
Comments: 3206

#4

Hi Stephan,

Yes, sure, please check your private messages.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 2

#5

Please , i have the same problem, , the cryptolocker infected a school server and the person who installed acronis true image doesn't remember the password...could you send me instructions?

 

thanks a lot

Antonio

Acronis Program Manager
Posts: 22
Comments: 3206

#6

Hi Antonio,

Please check your private messages - I've sent you the instructions.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 2

#7

sorry the problem was in acronis true image 2015....not acronis backup for vmware....sorry, i didn't read the inizial post properly....is there a solution to reset the backup password in ATI 2015?

Acronis Program Manager
Posts: 22
Comments: 3206

#8

Hi Antonio,

In this case I'm not sure which password you're referring to unfortunately. If it's a password for encrypted archive created by Acronis True Image 2015, then I'm afraid there is no way to retrieve or reset it even from our side. If it's something different, please ask your question in Acronis True Image forum branch - remember to clarify which password you mean (a screen shot illustrating the issue would be most helpful).

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 1

#9

Same problem, can you send me by mp please ?

Thanks.

Forum Moderator
Posts: 155
Comments: 5598

#10
Pascal Harnisch wrote:

Same problem, can you send me by mp please ?

Thanks.

Hi! Please check your private messages for instructions on how to reset password (go to My account at the top of a forum page and then to Dialogs) 

Beginner
Posts: 0
Comments: 2

#11

Hello, I have the same problem with a VMWARE BACKUP 11.7

Lost admin password to log into my Acronis Device.

¿Can you help? Regards

Forum Moderator
Posts: 155
Comments: 5598

#12
hilario martinez wrote:

Hello, I have the same problem with a VMWARE BACKUP 11.7

Lost admin password to log into my Acronis Device.

¿Can you help? Regards

Hi! Please check your personal messages 

Beginner
Posts: 0
Comments: 2

#13

Hello Ekaterina. I have replied on your personal message but wonder if you get it. If now I will type the info here.

Thanks

 

Forum Moderator
Posts: 155
Comments: 5598

#14
hilario martinez wrote:

Hello Ekaterina. I have replied on your personal message but wonder if you get it. If now I will type the info here.

Thanks

Yes, thank you! I've replied back