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[resolved] Vsphere 6 u1 problem

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Beginner
Posts: 1
Comments: 1

Hello, i'm using latest acronis backup for vmware: build 9.2.10535
today i have updated my vmware V-sphere to 6.0 u1 (latest build)
all virtual machines have dissapeared from acronis and it gives me this error :

Failed to get instances from server with ID 'f0191a79-f478-41e0-8260-2e8f62783898' and resource name 'host-1640'.
Additional info: 
--------------------
Error code: 32859
Module: 114
LineInfo: cf93a6e1beb045a4
Fields: 
Message: Failed to get instances from server with ID 'f0191a79-f478-41e0-8260-2e8f62783898' and resource name 'host-1640'.
--------------------
Error code: 32823
Module: 114
LineInfo: cf93a6e1beb0444d
Fields: 
Message: Error has occurred while creating managed entity for ''.
--------------------
Error code: 116
Module: 83
LineInfo: 41aa269c04906173
Fields: 
Message: Failed to get the object's property 'AdminDisabled'.
--------------------
Error code: 122
Module: 83
LineInfo: 242258ad58c7075c
Fields: 
Message: Failed to obtain server object 'config.adminDisabled' (host-1640).
--------------------

any ideas ?

p.s : i have disabled Lockdown mode on all esxi hosts

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3742

Hi,

This may happen when you have one or more offline/disconnected ESXi hosts present in vCenter. After this vCenter is registered in Acronis Backup for VMware - it tries to retrieve the infrastructure details from an offline host and will give you the error message you quote. You should remove offline/disconnected hosts from vCenter (from vSphere client) to fix the problem.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Beginner
Posts: 1
Comments: 1

Thank You Very much, have powered on 2nd Host which was offline
and problem was resolved, will be better if you resolve that bug and allow for some hosts to be offline

Acronis Program Manager
Posts: 22
Comments: 3742

Hi,

Yes, we have this bug pending to be fixed in the next version (coming next year). Thank you for the confirmation.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager