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[Solved] Another ESXi Configuration Backup is failing

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Beginner
Posts: 1
Comments: 2

Hi there,

 

after upgrading our ESX-Hosts to latest 5.1 Build, i am not able to backup ESXi Configuration anymore.

ESXi-Version: 5.1.0 3872664

VMProtect-Version: 9.2.10.535

Nachricht: Verbindung mit dem ESXi-Server 'XXXX.XXXXXX.XX' per SSH fehlgeschlagen.

So SSH-COnnection is failing, no matter which services are startet or stopped. Backup of VMs is working.

Does anybody know a solution fpr this problem?

 

Thanks in advance.

 

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Acronis Program Manager
Posts: 22
Comments: 3760

Hi Stefan,

The ESXi 5.1 build #3872664 contains the same SSLv3 patch which breaks ESXi configuration backup for ESXi 6.0 Update 2. Please see http://forum.acronis.com/forum/116924 thread. The root cause is the same.

You should contact our support team to get Acronis Backup for VMware build #10593 which contains fixes for this issue.

Thank you.

Beginner
Posts: 1
Comments: 2

Hi Vasily,

 

thank you for your answer. If I log in into my account, there is only version 10535  available for download. ca i only get the new version by contacting the support?

 

Btw: The Support-site tells me:

Some of support options are unavailable because your support program is expired!

Acronis Program Manager
Posts: 22
Comments: 3760

Stefan,

If your support contract has expired then it definitely makes sense to renew it in order to get access to all support options and free upgrades. Please also check the forum private messages (https://forum.acronis.com/messages) - I've sent you some more details.

Thank you.

Beginner
Posts: 1
Comments: 2

An Upgrade to Build 10593 solved the problem

Beginner
Posts: 1
Comments: 2

Can i get that link for build 10593 as well?