Skip to main content

Support request for vmProtect 9 appliance admin password reset

Beginner
Posts: 1
Comments: 0

Good afternoon,

It happens once in a lifetime and sadly it happened to me too: I changed the password of a vmProtect 9 virtual appliance and typed TWICE something that is not the password I meant to type.

Result: password changed to something unknown and actually the console is not accessible.

Please send me the info on how to proceed and reset the web UI password. The appliance is running on VMware ESXi 5.5.

Thanks a lot in advance.

Kind regards.
Tomasz

Acronis Program Manager
Posts: 22
Comments: 3084

Hi Tomasz,

Please check my reply with the instructions in a forum private message.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 1

Hi Vasily, i have installed vmprotect 9 appliance and my web admin console is not accesible because i forgot the password. Is possible to reset password?

Best regards
Fausto Busato

Acronis Program Manager
Posts: 22
Comments: 3084

Hi Fausto,

I've just sent you a private message with the instructions. Please check it and let me know if there are any problems with them (at least they worked for Tomasz :)).

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager